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Orbi RBR50 - Satellite Connectivity to internet not working
Hello there. I have an Orbi RBR50 that I got from Costco a while back. Firmware version V2.7.3.22. I have the main router, and two satellites (they came with the package). I am currently using xfin...
nvelezpr wrote:
Yes, I swapped them before. I have done it all! LOL. Except disabling AC though. The reason why I bought them is because of the meshed connectivity, so removing the satellites will be counterproductive for me though. I'll disable it for a couple of months, since the issue is usually in a month or so. Same interval, which is weird...... Thank you!
The system works fine for a whole month, and then devices no longer have internet access? Is it the same day of the month? Is it every device that is connected to one satellite? (or to both satellites?)
When a device loses internet, how is it described on the Access Control web page? (Allowed or Blocked?)
Hello there, I added the answers to your questions below.
What is the size of your home? Sq Ft? Two floors condo, about 1,683 sqf
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected. - 30 feet or less
How are you blocking devices? Access Controls? I use the Access Control Page, to block new devices, and it blocks via the MAC Address.
Is any Armor or parental controls enabled on the RBR or Orbi app? No Armor or parental controls enabled.
Has a factory reset and setup from scratch been performed since last FW update and not enable any controls or security apps just to see if the problem continues with the RBS? - Yes I did it a couple of times. Do you think that Access control enabled is the one causing it?
Be sure that FW on the RBS is same version being used on the RBR. - Yes it is, on all of them.
Might try swapping RBS with each other. Or run with just 1 RBS to see if problem appears.
30 feet or more is recommended. Any less, can cause some problems...though kind of doubt this would cause this problem your seeing.
I would run with out the Access Controls for a few days to see if the problem appears. If not, then there maybe an issue with this feature. Not the first time AC has caused problems on Orbi systems.
Yes, I swapped them before. I have done it all! LOL. Except disabling AC though. The reason why I bought them is because of the meshed connectivity, so removing the satellites will be counterproductive for me though. I'll disable it for a couple of months, since the issue is usually in a month or so. Same interval, which is weird...... Thank you!
nvelezpr wrote:
Yes, I swapped them before. I have done it all! LOL. Except disabling AC though. The reason why I bought them is because of the meshed connectivity, so removing the satellites will be counterproductive for me though. I'll disable it for a couple of months, since the issue is usually in a month or so. Same interval, which is weird...... Thank you!
The system works fine for a whole month, and then devices no longer have internet access? Is it the same day of the month? Is it every device that is connected to one satellite? (or to both satellites?)
When a device loses internet, how is it described on the Access Control web page? (Allowed or Blocked?)