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Forum Discussion

RWCaines's avatar
RWCaines
Aspirant
Mar 11, 2020

Orbi RBR50 / 2 RBS50 satellites - WiFI speed extremely slow

We recently upgraded our Internet Service to 400Mbps through Spectrum but I can only obtain download speeds around 12-13Mbps over Wifi with the Orbi Router and two Satellites. What is also odd is tha...
Troubleshooting
RWCaines's avatar
RWCaines
Aspirant
Mar 11, 2020

We have had the Orbi about three years now, it seemed to work fine previously but to be honest, I never really checked the speeds until we upgraded our internet service with Spectrum. What I find odd is that the upload speed is faster than the download speed, it seems really strange to me

Thanks

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Mar 11, 2020

Has a factory reset and setup from scratch been performed since last FW update? 

RWCaines wrote:

We have had the Orbi about three years now, it seemed to work fine previously but to be honest, I never really checked the speeds until we upgraded our internet service with Spectrum. What I find odd is that the upload speed is faster than the download speed, it seems really strange to me

Thanks

 

  • RWCaines's avatar
    RWCaines
    Aspirant
    Mar 11, 2020

    I have not done a factory reset since the firmware update, that was just done today. I have done a factory reset a couple of times previously when i first noticed the speed issues after upgrading our service.