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Forum Discussion
DesertBruin
Mar 05, 2021Guide
ORBI RBR50 / CM1000v2 Router Connection Issues
Having frequent issues with the above combination dropping connection from ISP, 6-7 times per day. Router shows connection, Orbi goes magenta ring. ISP (Mediacom) has confirmed no line issues, an...
- Mar 05, 2021
Not on any network devices. Orbi updated firmware a couple days ago, but this problem was already ongoing.
I'll try the factory reset and see if that makes things more stable. Thanks!
vajim
Mar 05, 2021Master
how old is the orbi router?
how is the orbi router connected to the modem?
- DesertBruinMar 05, 2021Guide
3(?) years.
About 8 inches away (the router, at least). :)
ETA: Sorry, read that as "how far away."
Connected by CAT5 directly to the modem.
- vajimMar 05, 2021Master
DesertBruin wrote:3(?) years.
About 8 inches away (the router, at least). :)
OK....not really old
if you're not dealing with a double router issue (i don't think you are) perhaps perform a factory reset on the orbi.
- DesertBruinMar 05, 2021Guide
Would that be advised everytime I had an intermittent service issue? Or a sting of issues? These seem to come in groups of days every few months. And not at consistent times.
(Spoiler alert: I think it is an intermittent service issue with Mediacom, but want to make sure I've done my due diligence on my end before I force the issue with them on a second service visit in 6 months).
ETA: And factory reset sats or just router?