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Forum Discussion
DesertBruin
Mar 05, 2021Guide
ORBI RBR50 / CM1000v2 Router Connection Issues
Having frequent issues with the above combination dropping connection from ISP, 6-7 times per day. Router shows connection, Orbi goes magenta ring. ISP (Mediacom) has confirmed no line issues, an...
- Mar 05, 2021
Not on any network devices. Orbi updated firmware a couple days ago, but this problem was already ongoing.
I'll try the factory reset and see if that makes things more stable. Thanks!
DesertBruin
Mar 05, 2021Guide
3(?) years.
About 8 inches away (the router, at least). :)
ETA: Sorry, read that as "how far away."
Connected by CAT5 directly to the modem.
vajim
Mar 05, 2021Master
DesertBruin wrote:3(?) years.
About 8 inches away (the router, at least). :)
OK....not really old
if you're not dealing with a double router issue (i don't think you are) perhaps perform a factory reset on the orbi.
- DesertBruinMar 05, 2021Guide
Would that be advised everytime I had an intermittent service issue? Or a sting of issues? These seem to come in groups of days every few months. And not at consistent times.
(Spoiler alert: I think it is an intermittent service issue with Mediacom, but want to make sure I've done my due diligence on my end before I force the issue with them on a second service visit in 6 months).
ETA: And factory reset sats or just router?
- vajimMar 05, 2021Master
DesertBruin wrote:Would that be advised everytime I had an intermittent service issue? Or a sting of issues? These seem to come in groups of days every few months. And not at consistent times.
(Spoiler alert: I think it is an intermittent service issue with Mediacom, but want to make sure I've done my due diligence on my end before I force the issue with them on a second service visit in 6 months).
unless you've made some sort of change(s) to your network, it's hard to say.
Any recent firmware updates? Those sometimes can cause havoc on a network
- DesertBruinMar 05, 2021Guide
Not on any network devices. Orbi updated firmware a couple days ago, but this problem was already ongoing.
I'll try the factory reset and see if that makes things more stable. Thanks!
- vajimMar 05, 2021Master
DesertBruin wrote:ETA: And factory reset sats or just router?
ALL
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings