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Forum Discussion
DesertBruin
Mar 05, 2021Guide
ORBI RBR50 / CM1000v2 Router Connection Issues
Having frequent issues with the above combination dropping connection from ISP, 6-7 times per day. Router shows connection, Orbi goes magenta ring. ISP (Mediacom) has confirmed no line issues, an...
- Mar 05, 2021
Not on any network devices. Orbi updated firmware a couple days ago, but this problem was already ongoing.
I'll try the factory reset and see if that makes things more stable. Thanks!
vajim
Mar 05, 2021Master
DesertBruin wrote:Would that be advised everytime I had an intermittent service issue? Or a sting of issues? These seem to come in groups of days every few months. And not at consistent times.
(Spoiler alert: I think it is an intermittent service issue with Mediacom, but want to make sure I've done my due diligence on my end before I force the issue with them on a second service visit in 6 months).
unless you've made some sort of change(s) to your network, it's hard to say.
Any recent firmware updates? Those sometimes can cause havoc on a network
DesertBruin
Mar 05, 2021Guide
Not on any network devices. Orbi updated firmware a couple days ago, but this problem was already ongoing.
I'll try the factory reset and see if that makes things more stable. Thanks!
- vajimMar 05, 2021Master
DesertBruin wrote:Not on any network devices. Orbi updated firmware a couple days ago, but this problem was already ongoing.
I'll try the factory reset and see if that makes things more stable. Thanks!
How did Orbi update the firmware?
- DesertBruinMar 06, 2021GuideOriginally just through the web interface (automatically). But I did the factory reset and did setup through the phone. So far so good. Thanks!
- vajimMar 06, 2021Master
DesertBruin wrote:
Originally just through the web interface (automatically). But I did the factory reset and did setup through the phone. So far so good. Thanks!FYY....the web interface update is not considered automatically. It was a suggestion were you had to make a decision. You didn't have to update. If the factory reset only works for awhile and then the problem returns you may want to roll your firmware back
im glad it's working now. Nice work