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Forum Discussion
Orbi RBR50 + satellite drop internet over and over
Help! I am not tremendously computer literate but I bought Orbi system and 1 satellite in dec.2017 as supposed upgrade and to get better WiFi extension through whole house. This is second time I am h...
What ISP Modem Mfr. and model # do you have?
What FW version is on your router?
How big is your home? SqFeet?
Distance between router and satellite? Starting should be 30 feet in between.
Any wifi neighbors near by? Scan and see how many there might be.
What channels are you using? Try 1, 6 or 11 on 2.4Ghz.
Disable MIMO, Daisy Chain and Fast Roaming...
As Last resort, try a factory reset on the router and satellite and set up from scratch...
Looks like my thread got hijacked a little.
i have an arris surfboard sb6141 for a modem
i have firmware version 2.1.4.10
its a 4000 sq. Ft house and the satellite is maybe 35 ft from main unit.
but the problem isn’t the signal between the main and satellite. Strength when internet is on is very good. Problem is that we are losing internet over and over. Was out for 3 hrs today and it’s not internet provider- spectrum. I checked that first.
no close neighbors
i don’t know how to tell what channel I am using or what Mimi, daisy chain or fast roaming is
help!! Thank you
I've been fighting with this problem after firmware V2.1.1.16 which worked fine with ethernet backhaul. I tried disabling the auto update with no sucess. After today I am finally done with wasting hours of my time downgrading the firmware back to V2.1.1.16 and reconfiguring after each auto update. Good riddance Netgear Orbi RBK50 !
Do you still have access to the routers web page when you loose internet access?
Log into the Orbi router and Find Basic/Wireless you find the setting for 2.4Ghz and 5ghz. Maybe using auto on 2.4Ghz. Try setting this to 1, 6 or 11. Try 11 first if you don't have any nieghbors.
You can find MIMO, Daisy Chain and Fast Roaming under Advanced/Advanced Wireless Settings. Uncheck mark these to disable them, apply then reboot the router.
Mark1227 wrote:
Looks like my thread got hijacked a little.
i have an arris surfboard sb6141 for a modem
i have firmware version 2.1.4.10
its a 4000 sq. Ft house and the satellite is maybe 35 ft from main unit.
but the problem isn’t the signal between the main and satellite. Strength when internet is on is very good. Problem is that we are losing internet over and over. Was out for 3 hrs today and it’s not internet provider- spectrum. I checked that first.
no close neighbors
i don’t know how to tell what channel I am using or what Mimi, daisy chain or fast roaming is
help!! Thank you
Let us know if any of the suggestions listed helped...
Mark1227 wrote:
Looks like my thread got hijacked a little.
i have an arris surfboard sb6141 for a modem
i have firmware version 2.1.4.10
its a 4000 sq. Ft house and the satellite is maybe 35 ft from main unit.
but the problem isn’t the signal between the main and satellite. Strength when internet is on is very good. Problem is that we are losing internet over and over. Was out for 3 hrs today and it’s not internet provider- spectrum. I checked that first.
no close neighbors
i don’t know how to tell what channel I am using or what Mimi, daisy chain or fast roaming is
help!! Thank you