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Orbi RBR50 2.3.5.30 dropping connection
Hello -- please help if you can! I'm going nuts. My Orbi RBR50 Router (firmware 2.3.5.30) is intermittently dropping connection -- when we're home, when we're away, during the day, during the ni...
What is the Mfr and model# of the ISP modem the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
jgregori37 wrote:Hello -- please help if you can! I'm going nuts.
My Orbi RBR50 Router (firmware 2.3.5.30) is intermittently dropping connection -- when we're home, when we're away, during the day, during the night. I can discern no pattern behind when it occurs. It's not just that connection to the internet vanishes; the router completely ceases to broadcast a wifi network.
I'm using the Orbi router in access point mode, with an ethernet wire connection to my Verizon Gateway modem/router. I have tried just about everything I can think of -- I've done factory resets, reinstalled firmware (various versions), used it sans satellite, tweaked a number of options in the router portal -- and it just continues dropping connection at odd times. I refuse to believe that the thing just "broke". It used to work perfectly. Predictably, the onset of this problem was well past the closing of the 90-day courtesy tech support window.
The most recent time this happened, I looked at the router's own log, and saw this:
[Initialized, firmware version: V2.3.5.30] Sunday, December 15, 2019 01:20:10
There was nothing in the log before that.
I believe that the issue is with my Orbi because my Verizon Gateway modem/router has had no issues connecting to the internet, even when the Orbi drops its connection.
I'm really hoping I don't have to ask Santa for a new router, but I'm about to throw in the towel on this Orbi and on Netgear altogether. Thank you for any help anyone can provide!
Thanks, FURRe38; here's what I've got:
The Verizon modem/router is a FiOS Quantum Gateway, model FiOS-G1100. We do have a few wifi neighbors nearby, but they're far enough away that the signals are very weak on our property.
Our home is ~2800 ft^2, but it's shaped a bit oddly -- more or less like an L. The Verizon router is positioned at the far end of the short part of the L (my office), where our coax cable comes into the house. Its wifi signal does not reliably reach into the rest of the house, so I ran an ethernet cable into the basement of the main part of the house -- where the Orbi router (RBR50) is located, rather centrally. The Orbi is strong enough that we don't actually need the satellite; the router can cover the rest of the house by itself. So we're not presently using a satellite.
For the longest time, we had both the Verizon Gateway and the Orbi broadcasting with the same SSID on the same channel (presently 11). As I mentioned in a reply above just a moment ago, this setup used to work fine; our devices would seamlessly transition from one to the other as we walked through the house. It still does work fine when the Orbi is up and running. But then, a month or two ago, something changed -- I have no idea what -- and the Orbi has been intermittently ceasing to broadcast at utterly unpredictable intervals.
I'll try your changes when I get a moment and see how things go. Thanks for your time!
The G1100 is a router as well I believe. This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktopThe WiFi on the G1100 should be disabled. If you need it ON, then the channels between the G1100 and the RBR need to be on far separate channels and should have different SSID names.
Any chance on getting the RBR up to the main floor and the RBS in the basement? RBR is recommended to be on a main or upper floor.
jgregori37 wrote:Thanks, FURRe38; here's what I've got:
The Verizon modem/router is a FiOS Quantum Gateway, model FiOS-G1100. We do have a few wifi neighbors nearby, but they're far enough away that the signals are very weak on our property.
Our home is ~2800 ft^2, but it's shaped a bit oddly -- more or less like an L. The Verizon router is positioned at the far end of the short part of the L (my office), where our coax cable comes into the house. Its wifi signal does not reliably reach into the rest of the house, so I ran an ethernet cable into the basement of the main part of the house -- where the Orbi router (RBR50) is located, rather centrally. The Orbi is strong enough that we don't actually need the satellite; the router can cover the rest of the house by itself. So we're not presently using a satellite.
For the longest time, we had both the Verizon Gateway and the Orbi broadcasting with the same SSID on the same channel (presently 11). As I mentioned in a reply above just a moment ago, this setup used to work fine; our devices would seamlessly transition from one to the other as we walked through the house. It still does work fine when the Orbi is up and running. But then, a month or two ago, something changed -- I have no idea what -- and the Orbi has been intermittently ceasing to broadcast at utterly unpredictable intervals.
I'll try your changes when I get a moment and see how things go. Thanks for your time!