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riceale's avatar
riceale
Tutor
Jan 19, 2021

Orbi RBR50 2.7.0.70 not showing all the attached devices

RBR50 (2.7.0.70) and two satelites RBS50 (V2.7.0.70) and RBS20 (2.5.1.16) are not showing all the attached devices in the website or app.  Is this a known issue?  Any recomendations?

 

Thank you

14 Replies

    • XBond's avatar
      XBond
      Apprentice

      The exact same thing is happening to me and I do have 102 (got it today). 

       

      It started happening about a week or so ago when I rebooted my router and 2 satellites. Neither the app nor webpage shows all the connected devices.

       

      What's worse, after the 102 upgrade this morning, the app is now acting completely wonky. E.g. on the home screen, the Devices Manager shows 'Devices (10)'. This is incorrect as there are more devices attached. However, if I tap on the Devices Manager to see the details, it now says 'Devices (111)' - huh! There are things on that list that I do not recognize and it is clearly wrong : The website shows 10 connected devices (which I all recognize). In the app, if I tap 'Network Map'  and then tap on my router/satellites, I don't see 111.One satellite is showing the wrong devices (e.g. my wife's phone, but she is not home). And it also shows my phone connected to both the satellite and router!

       

      Both the router and satellites were rebooted this am.

       

      Also, the app used to show devices listed under the WiFi (guest, non-guest) it was connected to - no more. That was really handy. Would be great to get that back.

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User

        Has a factory reset and setup from scratch been performed since last FW update? 

        I would give it a day to let the system settle in after the reset and you set itp. 

        If this fails, you might revert manually back to v16.