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Orbi RBR50 and Spectrum - having strange issues.
To start here is the setup: Orbi -RBR50 w/1-sat. Updated to the latest Firmware Spectrum Device: E31N2V1 modem only updated to the latest Firmware (VOIP in modem but not used and the light does not...
If your system was on old FW, then auto updates wouldn't have worked. Those have to be manually updated to get past and updated. Then autoupdates should be working and let you know if there is a new update. You may start to see them if you get to say v16, You can do a quick check and the RBR may show something. Otherwise, update manuallly and you'll be fine.
If you seem to run into problems on newer FW, I recommend disbling Traffic Meter and or Circle if they were enabled. I would first run the system with out TM, Armor or Circle enabled first off. Ensure DST if enabled is set to correct time zone.
You'll need to contact NG support for help and information regarding that then.
Good Luck.