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Forum Discussion
Orbi RBR50 Anywhere Access
I have an RBR50 router (and an RBS50 satelite) that I'd like to access remotely. When I select "Enable Anywhere Access" from the Orbi app on my iPhone or iPad, I receive the error message: "The NETGEAR devices is already registered with another account". Is there a way to resolve this? Thanks.
3 Replies
fsdesloge wrote:I have an RBR50 router (and an RBS50 satelite) that I'd like to access remotely. When I select "Enable Anywhere Access" from the Orbi app on my iPhone or iPad, I receive the error message: "The NETGEAR devices is already registered with another account". Is there a way to resolve this? Thanks.
What seems to have worked for others is to send a private message to one of the forum moderators by clicking on their screen name and then selecting Send a Private Message. (moderators have that"Capital N" after their screen name where you and I have some goofy symbol). Explain the circumstances, including where you purchased the Orbi, the serial number, and how to contact you privately.
(It is usually a good practice not to post personal information on a public forum, which makes the private message path a wiser choice.)
This happens a lot when people buy Orbi's that have been returned to Best Buy or Amazon and the product has been resold. I doubt very much if the workers handling product returns know anything about whether products have been registered before being returned.
Thanks I'll give that a try.
If you bought it recently and can return it, consider doing that.
They shouldn't be selling you returned equipment under false pretense.
