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Forum Discussion

JGJ's avatar
JGJ
Aspirant
Feb 26, 2020

Orbi RBR50 blocking my VoiP from registering.

I have a VoIP grandstream telephone. I have had this for about a year with no connectivity issues. Recently however my orbi has not allowed the phone to register with the VoIP which this has rendered...
Troubleshooting
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Feb 26, 2020

What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?

What happens if you put the VoIP phone into the RBRs DMZ? Under Advanced/Setup/WAN Setup

  • JGJ's avatar
    JGJ
    Aspirant
    Feb 28, 2020
    OK yes thank you for assistance but wow way over my head I'm sorry
    • CrimpOn's avatar
      CrimpOn
      Guru - Experienced User
      Feb 28, 2020
      JGJ wrote:
      OK yes thank you for assistance but wow way over my head I'm sorry

      It is understandably upsetting when two systems have worked together for over a year and suddenly no longer work together.

      • Does anything else in the house no longer work as it should?
      • How do you manage the Orbi (web interface or Orbi "app")?
      • Have you done a "reset" on everything.  i.e. unplug them all, plug in the modem.  After the modem "settles down", plug in the Orbi.  Ofter the Orbi settles down, plug in the phone?  (I know this sounds "lame", but back in the early days of IBM PC's, we fixed a lot of problems with the "big red (power) switch".)