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Orbi RBR50 connects to Internet but devices don't
Thanks in advance for any community responses and assistance! Summary: My Orbi connects to the internet, but devices (both wired and wireless) cannot connect to the internet. This is NOT a doub...
Really interesting:
I telnet-ed into the Orbi and noticed that resolv.conf was NULL. I editied it so that it contained working DNS, rebooted and viola!
System works!
Can you log into the Orbi to check settings to make sure you are not blocking? Unless the Orbi is defective, or you are blocking devices, or you need to flush DNS, forget networks, etc., on the devices, there is no reason why you should get to the net through the Orbi router.
Who is your ISP and what equipment did they provide?
What is the current firmware on your Orbi device?
What device is your Orbi router connected to?
Try these settings if you can get into the router:
Disable Circle, Armor, Daisy Chaining, Fast Roaming, IPv6 and uncheck 20/40Mhz Coexistence.
Enable WMM, Implicit BeamForming, Mu-MIMO
Set Short preamble mode. Save settings, reboot Orbi.
thanks for the reply Mstrbig
Firmware is 2.7.0.70.
I can log in to the admin interface and there is no explicit filtering or blocking.
My ISP is Comcast. Topology is Modem (Netgear CM1200) ->Orbi Router->backhaul to switch->satellites and other hardwired devices.
I've tried it with and without the switch and with and without hardwired devices and backhauls.
I did flush the DNS - no joy.
I try the other things you suggest then will reply here.
Go to orbilogin.com > advanced > Internet setup and share what you see there
Then go to Lan Setup and share what you see there
jkevincook wrote:My ISP is Comcast. Topology is Modem (Netgear CM1200) ->Orbi Router->backhaul to switch->satellites and other hardwired devices.
We should figure out if DNS is broken or internet connectivity. From one of your Orbi network devices, can you ping the Orbi IP and can you ping the Comcast DNS IP? If you try "ping www.amazon.com" on a device do you get a "DNS not found" error or "can't connect to xyz.amazonaws.com [23.20.239.12]"?
After factory reset, what settings if any have you changed from the defaults? It's very surprising that you have no internet connectivity even for hardwired devices to the RBR. Other than faulty Orbi hardware, which is rare but possible, bad firmware or bad config settings would have affected many more customers in a similar fashion and we'd have similar reports (but I don't recall widespread device outage problems but where the Orbi RBR reports successful internet connection).
Thanks Mikey94025 for your ideas.
When I performed the factory reset, I stepped through each setting and compared it with the user manual to be sure that things were really being reset. They are.
However, even after a factory reset the wireless settings are retained - is that normal or is that an indicator that perhaps the factory settings are not actually being reset?
Tracert and Ping all stop at the Orbi with the exception of the Comcast gateway IP. Comcast (and Google and OpenDNS) pings all fail.
Also important to note that when I originally purchased the Orbi, it worked perfectly for several weeks before connecdtions began to drop. Now no device can connect when the Orbi is in Router Mode.
Also - I did flush the DNS - no joy. Plus even NEW devices also fail to connect to the internet throught the Orbi in Router Mode.
