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Forum Discussion
Orbi RBR50 Dead / Complaint
Unfortunately my main Orbi unit has died (satellite seems OK, at least in that the sync light is flashing). Still well within the 2 year warranty provided (UK purchase, through Amazon). This is m...
Yes, Netgear provides only 90 days of 'complimentary support' with a purchase. If the customer has not purchased extended warranty or extended support within the first 90 days, the only way to talk to Netgear is to purchase a GearHead subscription. (Which is one reason so many customers wind up in the forums.)
I was amazed to see "no fix - no charge" in writing.
I have long wondered how a customer makes a warrenty claim without access to support. Buying GearHead appears to be one method.
Another possibility is to contact one of the forum moderators directly with a private message (by clicking on their screen name), explainiing the particulars (serial number, how to contact you, those messages, etc.) Moderators seem to have a way to communicate with Netgear departments.