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Forum Discussion
Orbi RBR50 Dead / Complaint
Unfortunately my main Orbi unit has died (satellite seems OK, at least in that the sync light is flashing). Still well within the 2 year warranty provided (UK purchase, through Amazon). This is m...
If you got a warranty with Amazon UK, the you'll need to take up this issue with Amazon and file a claim there.
NinjaChimp wrote:Unfortunately my main Orbi unit has died (satellite seems OK, at least in that the sync light is flashing). Still well within the 2 year warranty provided (UK purchase, through Amazon).
This is my first taste of Netgear support... and undoubtedly the last. Am I being unreasonable? Any other company I have dealt with would just replace it and have a happy customer!
How do I raise a complaint? I'm done wasting my time and money on hold on the chargeable number.
I've dropped it in this forum just in case there is something I'm missing and could try (and proceed to eat humble pie if it starts working again). :smileyhappy:
Links to the exchange instead as the forum didn't like displaying the images:
https://i.imgur.com/CYJbWH0.png
https://i.imgur.com/RwMEUP5.png
https://i.imgur.com/qRrCVJO.png
FURRYe38 wrote:If you got a warranty with Amazon UK, the you'll need to take up this issue with Amazon and file a claim there.
I was considering seeing if Amazon would help, but they redirect to the Netgear support site by default. Possibly worth a conversation with a person to see tho.
I'd contact a forum moderator here to see what your options are giving them your information.