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Forum Discussion
Ngearvictim
Mar 19, 2021Guide
Orbi (RBR50) DNS keeps failing.
Hi, I'm have an RBR50 running Firmware V2.7.2.104 that has been working fine for a couple years now. Very recently, devices connected to the Orbi have started getting failed DNS queries, causing th...
- Mar 21, 2021
Ran into this issue as well. This Reddit thread has the best workaround I've found for the bug(s) that Netgear pushed out with its most recent release for this model.
https://www.reddit.com/r/orbi/comments/m5l3vk/orbi_dropping_dns/
There are several options. I think the best one is to use the debug.htm page to enable telnet, log in, and modify the DHCP settings to tell clients to contact external DNS servers directly thus bypassing the failing proxy on the router. This change sticks until the router is rebooted which is rare for me. All devices will renew theri DHCP lease within 24 hours (or less) to get the new setting. I recommend forcing devices to renew their DHCP lease to get the new settings sooner. You can unplug the LAN connection, toggle wifi on/off, reboot a device, or issue the command to renew specific to your device/OS. However if you have one computer plugged directly into a LAN port, one simpler way to reset all the wifi attached device's DNS config is to change the wifi name configured on the Orbi, wait a few minutes, and then change it back. I judged "a few minutes" by monitoring my phone to see when it decided the wifi connection was lost. Once back to the original name, my (Android) phone took a couple of minutes to accept the wifi was stable.
There are also reports that the bug is an interaction issue between the DNS process (dnsmasq) and the traffic measuring/metering feature, and that disabling the traffic measuring feature will avoid the bug. Since I don't *need* the measuring feature, I disabled it just in case a thunderstorm glitches the power, there's a chance the Orbi will remain reliable afterwards without the effort/distraction of the reconfiguration workaround.
FURRYe38
Mar 23, 2021Guru - Experienced User
NG reported that Traffic Meter was the cluprit in recent FW that is causing some users to see problems. They recommend disabling this if it's enabled.
Others have reported factory resetting the RBR and setting up from scratch. Power cycle the ISP modem OFF for 1 minute then back ON as well.