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Forum Discussion
Ngearvictim
Mar 19, 2021Guide
Orbi (RBR50) DNS keeps failing.
Hi, I'm have an RBR50 running Firmware V2.7.2.104 that has been working fine for a couple years now. Very recently, devices connected to the Orbi have started getting failed DNS queries, causing th...
- Mar 21, 2021
Ran into this issue as well. This Reddit thread has the best workaround I've found for the bug(s) that Netgear pushed out with its most recent release for this model.
https://www.reddit.com/r/orbi/comments/m5l3vk/orbi_dropping_dns/
There are several options. I think the best one is to use the debug.htm page to enable telnet, log in, and modify the DHCP settings to tell clients to contact external DNS servers directly thus bypassing the failing proxy on the router. This change sticks until the router is rebooted which is rare for me. All devices will renew theri DHCP lease within 24 hours (or less) to get the new setting. I recommend forcing devices to renew their DHCP lease to get the new settings sooner. You can unplug the LAN connection, toggle wifi on/off, reboot a device, or issue the command to renew specific to your device/OS. However if you have one computer plugged directly into a LAN port, one simpler way to reset all the wifi attached device's DNS config is to change the wifi name configured on the Orbi, wait a few minutes, and then change it back. I judged "a few minutes" by monitoring my phone to see when it decided the wifi connection was lost. Once back to the original name, my (Android) phone took a couple of minutes to accept the wifi was stable.
There are also reports that the bug is an interaction issue between the DNS process (dnsmasq) and the traffic measuring/metering feature, and that disabling the traffic measuring feature will avoid the bug. Since I don't *need* the measuring feature, I disabled it just in case a thunderstorm glitches the power, there's a chance the Orbi will remain reliable afterwards without the effort/distraction of the reconfiguration workaround.
lukedude
Apr 21, 2021Tutor
I'm having the same issue on my RBR850 but every time I roll back to the old firmware it immediately rolls forward to V3.2.18.1_1.4.14. I did a factory reset (per instructions from the tech I called) and it still goes right back to the latest broken firmware with the DNS issue. Does anyone have advice for me?
CrimpOn
Apr 21, 2021Guru - Experienced User
lukedude wrote:I'm having the same issue on my RBR850 but every time I roll back to the old firmware it immediately rolls forward to V3.2.18.1_1.4.14. I did a factory reset (per instructions from the tech I called) and it still goes right back to the latest broken firmware with the DNS issue. Does anyone have advice for me?
Does the RBR850 have the option to either (a) disable the automatic Daylight Saving Time adjustment or (b) disable Traffic Meter?
- lukedudeApr 21, 2021Tutor
CrimpOn wrote:
lukedude wrote:I'm having the same issue on my RBR850 but every time I roll back to the old firmware it immediately rolls forward to V3.2.18.1_1.4.14. I did a factory reset (per instructions from the tech I called) and it still goes right back to the latest broken firmware with the DNS issue. Does anyone have advice for me?
Does the RBR850 have the option to either (a) disable the automatic Daylight Saving Time adjustment or (b) disable Traffic Meter?
Yes it has both of those options but my DNS issue persists even if I have both disabled
- CrimpOnApr 21, 2021Guru - Experienced User
lukedude wrote:
Yes it has both of those options but my DNS issue persists even if I have both disabledWhen a post gets as long as this one, terms like "I'm having the same issue on my RBR850" can be confusing when the origiinal discussion was regarding a specific issue with the original Orbi (not the AX).
FURRYe38has a valid point. The most efficient way forward might be to start a new post in the AX forum describing the problem that exists today. i.e. how is DNS "failing"? How often? etc. Those of us who do not have the AX product are not able to examine the problem or comment the way people can who actually have an AX Orbi.