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Forum Discussion
ORBI RBR50 Dropping Connection - Firmware 2.2.1.210
Our ORBI is dropping the internet connection at least daily it seems to be a common problem from the posts - anything that definitely works? Our house is 2700 sq feet. The satellite is about 30 feet a...
What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Does the ISP notice any issues at the modem?
Are the drops both wired and wirelsss connected devices?
What devices do you have connected to the Orbi system?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try disabling the following and see:
MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
FW 2.2.1.210
ISP Modem - ZHONE - model # znid-gpon-2402-na
The ISP noticed no issues with the modem but the were able to see the drops from the router.
We rarely use it wired so all issues have been noticed wirelessly.
Connected devices include - iPhones, iPads, Kindles, printer, TV, Roomba, Alexa
Channel being used was Auto - I have changed this to 6 as suggested to see if we see a difference
Yes for WiFi neighbors - there are 8 houses on our street and all would be WiFi
I have disabled the suggested settings and will see if that makes a difference.
Try to test wired connetions as well next time.
What channesl are your neigbors using?
I too have noticed the Orbi drops the internet (both wifi and wired) at least once a day since the 2.2.1.210 update. I have confirmed it is not the ISP modem. The only trick i have found to get it to reconnect, besides waiting 10+mins, is to go into the router and hit the test button under the Internet setup. Not sure if it actually helping but it seems to get the Orbi to reengage the modem.
The weird thing is that under Internet Status it is GOOD, even when the rest of the house doesnt have internet.