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ORBI RBR50 Dropping Connection - Firmware 2.2.1.210
Our ORBI is dropping the internet connection at least daily it seems to be a common problem from the posts - anything that definitely works? Our house is 2700 sq feet. The satellite is about 30 feet a...
FW 2.2.1.210
ISP Modem - ZHONE - model # znid-gpon-2402-na
The ISP noticed no issues with the modem but the were able to see the drops from the router.
We rarely use it wired so all issues have been noticed wirelessly.
Connected devices include - iPhones, iPads, Kindles, printer, TV, Roomba, Alexa
Channel being used was Auto - I have changed this to 6 as suggested to see if we see a difference
Yes for WiFi neighbors - there are 8 houses on our street and all would be WiFi
I have disabled the suggested settings and will see if that makes a difference.
Try to test wired connetions as well next time.
What channesl are your neigbors using?
I too have noticed the Orbi drops the internet (both wifi and wired) at least once a day since the 2.2.1.210 update. I have confirmed it is not the ISP modem. The only trick i have found to get it to reconnect, besides waiting 10+mins, is to go into the router and hit the test button under the Internet setup. Not sure if it actually helping but it seems to get the Orbi to reengage the modem.
The weird thing is that under Internet Status it is GOOD, even when the rest of the house doesnt have internet.
What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
What WPA security modes are you using?How was the FW updated? Via autoupdate? Has the system been powered OFF along with the modem for 1 minute then back on?
madcar86 wrote:
I too have noticed the Orbi drops the internet (both wifi and wired) at least once a day since the 2.2.1.210 update. I have confirmed it is not the ISP modem. The only trick i have found to get it to reconnect, besides waiting 10+mins, is to go into the router and hit the test button under the Internet setup. Not sure if it actually helping but it seems to get the Orbi to reengage the modem.
The weird thing is that under Internet Status it is GOOD, even when the rest of the house doesnt have internet.