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Forum Discussion
Stronz
Jul 29, 2021Follower
Orbi RBR50 dropping connection
My RBR50 keeps dropping packets every minute or so. The glitching is killing my iphone and zoom calls. I've nailed it down to the router itself because I will ping the router address - 192.168.1.1 an...
FURRYe38
Jul 31, 2021Guru - Experienced User
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡
Has a factory reset and setup from scratch been performed since last FW update?
Stronz wrote:My RBR50 keeps dropping packets every minute or so. The glitching is killing my iphone and zoom calls. I've nailed it down to the router itself because I will ping the router address - 192.168.1.1 and below is what I typically get. These drops happen completely arbitarily and are usually between 1 to 6 packets. I can't typically go more than a minute or two without a drop.
Here are all the things I have done that have not worked:
Changed from Auto Preamble to Short Preamble
Disabled Fast Roaming
Disabled IPV6
Disabled Daisy chaining
Changed 2.4g from Auto to channel 11
Changed 5g to 44Ghz from 48ghz
I changed modems from one manufacturer to another
Upgraded firmware to 2.7.3.22
I'm at my wit's end, help.