NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
me2yougametruck
Jul 12, 2018Tutor
Orbi RBR50 dropping internet connection constantly
Hello,
On July 4th I purchased my Orbi router on a recommendation from a friend. I previously tried a Linksys AC1900 and it consistently dropped my internet connection (Charter Spectrum). I took ...
Rkgerding
Aug 26, 2018Aspirant
I’m having the exact same issue. Everything was working fine until I updated firmware to .16. Now the internet drops every 30 min. The WiFi connection stays on and the modem shows no changes during the outage.
FURRYe38
Aug 26, 2018Guru - Experienced User
What FW is currently loaded?
What is the Mfr and model# of the IP modem the Orbi is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Try disabling the following and see:
MIMO, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
Set up IP address reservations ON the router for the satellites. Wired or wireless connected.
Rkgerding wrote:
I’m having the exact same issue. Everything was working fine until I updated firmware to .16. Now the internet drops every 30 min. The WiFi connection stays on and the modem shows no changes during the outage.
- RkgerdingAug 26, 2018Aspirant
FW 2.1.4.16
Netgear CM 700 modem
3000 sf single story
Distance is about 40' with good connection - Internet goes out on all devices connected to router and satellite
On Channel 11
In a rural area, so neighbor wifi is minimal