NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
me2yougametruck
Jul 12, 2018Tutor
Orbi RBR50 dropping internet connection constantly
Hello,
On July 4th I purchased my Orbi router on a recommendation from a friend. I previously tried a Linksys AC1900 and it consistently dropped my internet connection (Charter Spectrum). I took ...
Clopezdc
Jan 24, 2019Aspirant
Did you find a solution?
Hditter
Jan 24, 2019Guide
Yes I found a solution! Since I changed my configuration as outlined in my previous post all is running stable, no more internet drops. The flaw was in the setup of the Orbi as router and the ISP modem in bridge mode, which according to best practice should be the proper set-up. In my case however, or I should better say in the case of UPC Unity Media being the ISP provider and the modem being a UPC connect box, the bridge mode does not really work as it should. Unitymedia switched some time ago to IPv6 and when set to bridge mode, it kind of tunnels IPv6 to IP4, which seems not work with the Orbi. The remedy was, to operate the UPC connect box in router mode, but to turn off Wirelss and DHCP and to set-up a DMZ. The Orbi still operates in router mode as does the Connect box. The Orbi is setup with a manually set IP address of the DMZ zone and the IP address of the UPC connect box as gateway. In this configuration, it works flawless since almost a week now. Problem solved! I should mention here, that for me it was important to keep the Orbi in router mode, as I need the features such as scheduled operation and parental control. If someone does not need these features, there is a simpler solution, such as to run Orbi in AP mode and to use the ISP modem in router mode.
- ekhalilJan 24, 2019MasterGlad that the solution is working for you. Thanks for the update.
- walderApr 28, 2019Guide
Has the solution of the DMZ held up for you?
- gr8shoApr 28, 2019VirtuosoIt’s always better to setup the host device with a bridged, DMZ, or IP passthrough connection for the Orbi. Always.
Avoids unnecessary double NAT condition. - FURRYe38Apr 29, 2019Guru - Experienced User
Modem Combo Units:
This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
walder wrote:
Has the solution of the DMZ held up for you?