NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Orbi RBR50 dropping internet connection. Only coming back up after manually release/renew of WAN IP
My household is running on an Orbi RBR50 (firmware version 2.7.2.104) using a spectrum modem and we are experiencing a drop in our internet connection about 2 - 3 times a day. When the internet is dr...
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute them back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute them back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
When we are having these issues with our router I can hard wire directly to the modem and there are no issues with internet connection.
SleeMcDee wrote:When we are having these issues with our router I can hard wire directly to the modem and there are no issues with internet connection.
tell us how long has the problem there?
tell us how you are connected, modem/router, Orbi router, etc.
We have been having this issue for about 2 months.
Connection path is: Cable modem -> Orbi router -> Gb switch -> Computers
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
IF there is a router built in at the modem, This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
SleeMcDee wrote:When we are having these issues with our router I can hard wire directly to the modem and there are no issues with internet connection.
We did end up contacting the ISP adn they showed that they were having issues on their end and ended up replacing our modem, which was faulty. We expect this to fix our issue.
Good to hear. Glad this was not a Orbi issue.
:smileywink:
SleeMcDee wrote:We did end up contacting the ISP adn they showed that they were having issues on their end and ended up replacing our modem, which was faulty. We expect this to fix our issue.
