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Forum Discussion
Orbi RBR50 Dropping Internet Connection Regularly
I have an Orbi RBR50 and RBS50 connected via wireless backhaul. They have been working perfectly for a year. For the past two weeks, the router has been dropping the Internet connection regularly, ...
I got brand new Orbi router from Costco and I have same problem.
It keep disconnects from internet and when I open orbi app, it says connected locally.
I have to restart router to get it connected back to internet.
Some times it happens twice a day.
Very frustrating.
I thought that router had some problem and replaced with new one. New one also have same problem.
I raised a case with Netgear and never heard from them. Netgear support also not that great.
It keep disconnects from internet and when I open orbi app, it says connected locally.
I have to restart router to get it connected back to internet.
Some times it happens twice a day.
Very frustrating.
I thought that router had some problem and replaced with new one. New one also have same problem.
I raised a case with Netgear and never heard from them. Netgear support also not that great.
What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Is the Orbi system operating in Router or AP mode?
What is the Mfr and model# of the ethernet switch if one is in the configuration.What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
What WPA security modes are you using?Try enabling Beamforming and MIMO and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
Harryp123 wrote:
I got brand new Orbi router from Costco and I have same problem.
It keep disconnects from internet and when I open orbi app, it says connected locally.
I have to restart router to get it connected back to internet.
Some times it happens twice a day.
Very frustrating.
I thought that router had some problem and replaced with new one. New one also have same problem.
I raised a case with Netgear and never heard from them. Netgear support also not that great.- See my responses below:What Firmware is currently loaded? -- 2.3.1.44What is the Mfr and model# of the ISP modem the NG router is connected too? -- Verizon FIOS ModemIs the Orbi system operating in Router or AP mode? -- RouterWhat is the Mfr and model# of the ethernet switch if one is in the configuration. -- No ethernet switchWhat is the size of your home? Sq Ft? -- 3000 SFTWhat is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected. -- distance between router and satellites are around/under 30 feetWhat channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.--- Channel set to "Auto". Currently I am out of town and can try changing to manual channel.Any Wifi Neighbors near by? If so, how many? -- There is one Wifi Neighbor next door, but its not close by (over 60 feet distance)What WPA security modes are you using? -- WPA2-PSKTry enabling Beamforming and MIMO and WMM. Under Advanced Tab/Advanced Settings/Wireless SettingsTry disabling the following and see:Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only.Save settings and reboot the router and satellite(s).Currently I am out of town and can try changing these setting later this week.
Ok.
Does the FIOS modem have built in router and wifi or just a modem only?
Has a factory reset and setup from scratch been performed after v44 update was applied?
Harryp123 wrote:
See my responses below:What Firmware is currently loaded? -- 2.3.1.44What is the Mfr and model# of the ISP modem the NG router is connected too? -- Verizon FIOS ModemIs the Orbi system operating in Router or AP mode? -- RouterWhat is the Mfr and model# of the ethernet switch if one is in the configuration. -- No ethernet switchWhat is the size of your home? Sq Ft? -- 3000 SFTWhat is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected. -- distance between router and satellites are around/under 30 feetWhat channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.--- Channel set to "Auto". Currently I am out of town and can try changing to manual channel.Any Wifi Neighbors near by? If so, how many? -- There is one Wifi Neighbor next door, but its not close by (over 60 feet distance)What WPA security modes are you using? -- WPA2-PSKTry enabling Beamforming and MIMO and WMM. Under Advanced Tab/Advanced Settings/Wireless SettingsTry disabling the following and see:Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only.Save settings and reboot the router and satellite(s).Currently I am out of town and can try changing these setting later this week.
