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Forum Discussion
Orbi RBR50 Dropping Internet Connection Regularly
I have an Orbi RBR50 and RBS50 connected via wireless backhaul. They have been working perfectly for a year. For the past two weeks, the router has been dropping the Internet connection regularly, ...
See my responses below:
What Firmware is currently loaded? -- 2.3.1.44
What is the Mfr and model# of the ISP modem the NG router is connected too? -- Verizon FIOS Modem
Is the Orbi system operating in Router or AP mode? -- Router
What is the Mfr and model# of the ethernet switch if one is in the configuration. -- No ethernet switch
What is the size of your home? Sq Ft? -- 3000 SFT
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected. -- distance between router and satellites are around/under 30 feet
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
--- Channel set to "Auto". Currently I am out of town and can try changing to manual channel.
Any Wifi Neighbors near by? If so, how many? -- There is one Wifi Neighbor next door, but its not close by (over 60 feet distance)
What WPA security modes are you using? -- WPA2-PSK
Try enabling Beamforming and MIMO and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only.
Save settings and reboot the router and satellite(s).
Currently I am out of town and can try changing these setting later this week.
Reouter lost internet connection and I had to restart to get online.
I did following setting now.
--> Enabled Beamforming and MIMO and WMM.
--> Disabled the following:
Daisy Chain, Fast Roaming, IPv6.
--> I disabled 20/40Mhz Coexistence iunder 2.4 GHz but I don't see an option to set 40Mhz only.
Rebooted router after changing settings.
Will test for few days and post an update.
Ok, Let us know how it goes.
Harryp123 wrote:
Reouter lost internet connection and I had to restart to get online.
I did following setting now.
--> Enabled Beamforming and MIMO and WMM.--> Disabled the following:Daisy Chain, Fast Roaming, IPv6.--> I disabled 20/40Mhz Coexistence iunder 2.4 GHz but I don't see an option to set 40Mhz only.Rebooted router after changing settings.Will test for few days and post an update.What are these mean?
--> CTS/RTS Threshold (1-2347)
--> Preamble Mode
- I’ve had my Orbi for about 10 days. I got it all set up okay including my Harmony Hub on 2.4ghz only. WiFi range is great and speeds are great - but I lose internet connection about once a day. A reboot of the router from the Orbi app restablishes the connection, so the internet is arriving fine to my Virgin Superhub 3 which is in dedicated modem mode. The router and satellites are on the latest firmware. The wifi connection between router and satellites and devices is always solid. Strangely the Speedtest in the Orbi app shows a good internet connection even when it is down.
My Apple AirPort Extremes did not give the same coverage or speeds but never lost the internet connection. I will probably return this within the Amazon 30 day window as that is painless and look at a more reliable/easier mesh option.
