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Forum Discussion
Orbi RBR50 Dropping Internet Connection Regularly
I have an Orbi RBR50 and RBS50 connected via wireless backhaul. They have been working perfectly for a year. For the past two weeks, the router has been dropping the Internet connection regularly, ...
I’ve had my Orbi for about 10 days. I got it all set up okay including my Harmony Hub on 2.4ghz only. WiFi range is great and speeds are great - but I lose internet connection about once a day. A reboot of the router from the Orbi app restablishes the connection, so the internet is arriving fine to my Virgin Superhub 3 which is in dedicated modem mode. The router and satellites are on the latest firmware. The wifi connection between router and satellites and devices is always solid. Strangely the Speedtest in the Orbi app shows a good internet connection even when it is down.
My Apple AirPort Extremes did not give the same coverage or speeds but never lost the internet connection. I will probably return this within the Amazon 30 day window as that is painless and look at a more reliable/easier mesh option.
My Apple AirPort Extremes did not give the same coverage or speeds but never lost the internet connection. I will probably return this within the Amazon 30 day window as that is painless and look at a more reliable/easier mesh option.
What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
What WPA security modes are you using?
Try enabling WMM, Beamforming and MIMO. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
Jaunty wrote:
I’ve had my Orbi for about 10 days. I got it all set up okay including my Harmony Hub on 2.4ghz only. WiFi range is great and speeds are great - but I lose internet connection about once a day. A reboot of the router from the Orbi app restablishes the connection, so the internet is arriving fine to my Virgin Superhub 3 which is in dedicated modem mode. The router and satellites are on the latest firmware. The wifi connection between router and satellites and devices is always solid. Strangely the Speedtest in the Orbi app shows a good internet connection even when it is down.
My Apple AirPort Extremes did not give the same coverage or speeds but never lost the internet connection. I will probably return this within the Amazon 30 day window as that is painless and look at a more reliable/easier mesh option.
Thanks for your input, it is appreciated, but I don't see why any of these things should affect the loss of internet connection which is by ethernet from my Virgin Superhub 3 in modem mode to my Orbi router. The incoming Virgin fibre internet connection to the Supehurhub is fine at all times. The wifi connection between the Orbi router and the satellites is fine. All wireless devices show a solid connection and throughput in the Orbi app, they just can't access the internet. A reboot of Orbi reestablishes the internet connection without any other changes, no need to touch my modem at all ever. Enough people have similar problems that I do not want to risk being stuck in this situation after the 30 day return window is up.
Jaunty wrote:
....... A reboot of Orbi reestablishes the internet connection without any other changes, no need to touch my modem at all ever. Enough people have similar problems that I do not want to risk being stuck in this situation after the 30 day return window is up.
I started to have the issue of frequent "freezing internet" from 2.3.0.32 (or actually during the beta 2.3.0.23). It seems that the issue is now solved in 2.3.0.48.
Please upgrade to 2.3.0.48 (if you're not already there).
The data structure in the satellite is changed in 2.3.0.48 so you have to factory reset the satellite (not the router) after upgrading to 2.3.0.48. This is the only time I see it mandatory to factory reset after upgrading. It's strange that Netgear does not mention this explicitly in the release notes.
I have a very stable system since upgrading to 2.0.23.48 a week or so ago. I hope it continues like that.
Reading through these posts, the only people that have successfuly corrected this issue was done via a hardware RMA with Netgear. It's obvious that some percentage of the Orbi devices sold via Costco have a hardware defect that is causing this drop. I RMA'd my router unit 6 months ago now, and the system has been running flawlessly. It's not a setting, its not a configuration, its some type of hardware failure.
Thanks ekhalil. I am on 48 being one firmware upgrade since out of the box but have not done a factory reset.
I just upgraded to V2.3.1.48 and did factory reset on Router (not satelites).
My router is loosing connection to interenet and restart is fixing the problem before. Since router is causing the problem, I did factory reset on Router only.
- When you loose internet connection does the router top LED turn magenta? Instead of restarting Orbi does disconnecting internet cable and connecting again solve the problem?
no magenta color.
In my experience as well, there was no magenta colour ... i assume all of the LAN including the satellites, remains fully connected. I did not try pulling out the internet cable, but going into the internet config page and saving the settings (without changes) brought back the internet connectivity without restarting the router. My internet is of the PPPoE type, in case this is relevant - so i plug the router directly to my ISP's socket without any modem in between.
For me, the internet service would not drop in one shot for all clients - the clients would progressively lose internet connectivity in random order until none could connect to the internet. The problem did not have any favourites across iOS / Android / Windows and across hardware vendors (Apple, Samsung, OnePlus, Dell)
Also, as an observation, i never got the notification for Circle being offline while clients lost internet connectivity. So i assume the Circle service somehow still remains operational, yet the Orbi does not let clients connect to the internet. Don't see how this should be an hardware issue - presumably this has to do with a unique set of local environment variables including possibly the neighbouring wi-fi networks.
walder wrote:
........, but going into the internet config page and saving the settings (without changes) brought back the internet connectivity without restarting the router. .......
What lease time do you have from your ISP? You can find this under >> ADVANCED >> ADVANCED Home >> INTERNET PORT >> CONNECTION STATUS.
Why it says Lease Expires in 1 Hours and 43 Minutes?
Lease Obtained 0 Days, 2 Hours, 0 Minutes Lease Expires 0 Days, 1 Hours, 43 Minutes Sorry i will not be able to answer this straight since the Orbi was decomissioned and now sits in a box. Would it help if i got you the same info from my Asus router which is what i have now?
walder wrote:
Sorry i will not be able to answer this straight since the Orbi was decomissioned and now sits in a box. Would it help if i got you the same info from my Asus router which is what i have now?
Yes please. I saw previously that when this time is so long then sometimes Orbi looses the internet connection. We can try to set a shorter lease renewal request time in Orbi as a workaround and see if that can have some improvement.
ekhalil wrote:
walder wrote:
Sorry i will not be able to answer this straight since the Orbi was decomissioned and now sits in a box. Would it help if i got you the same info from my Asus router which is what i have now?
Yes please. I saw previously that when this time is so long then sometimes Orbi looses the internet connection. We can try to set a shorter lease renewal request time in Orbi as a workaround and see if that can have some improvement.
On the Asus the lease value is 86,400 ... on this i have a daily reboot of the router scheduled for 02:00 so i am not sure if the lease value also gets reset every night. I do not see any lease expiry value.
Harryp123 wrote:
Why it says Lease Expires in 1 Hours and 43 Minutes?
Lease Obtained 0 Days, 2 Hours, 0 Minutes Lease Expires 0 Days, 1 Hours, 43 Minutes Please try the following to reduce the lease time:
- From browser go to the router's debug page (http://192.168.1.1/debug.htm). Use your router's IP address or http://orbilogin.com/debug.htm
- Enter admin as user name and your router’s management password
- Tick "Enable Telnet" option
- Use Telnet from a computer attached to Orbi to connect to your Router telnet 192.168.1.1 and enter admin and the same password as above
- Enter the following commands:
- root@RBR50:/# config get wan_lease — Should give you --> 86400
- root@RBR50:/# config set wan_lease=750
- root@RBR50:/# config commit
After upgrading and performing factory reset on the router (4/27), today it dropped connection (5/2). Routine, restarting router worked.
Firmware version: V2.3.1.48
I don't have an option to reduce lease time. Its not editable for me.
I don't see any logs. Here is the logs after restart router.
[admin login] from source 192.168.1.8, Friday, May 03, 2019 02:59:36
[Time synchronized with NTP server] Friday, May 03, 2019 02:43:01
[Initialized, firmware version: V2.3.1.48] Friday, May 03, 2019 02:42:42
Harryp123 wrote:
I don't have an option to reduce lease time. Its not editable for me.
There is no option to change the lease time in the web GUI. You need to use telnet to make the change. Please see the previous post:
It dropped connection again and here is the logs:
[DoS Attack: ACK Scan] from source: 18.208.129.192, port 3128, Saturday, May 04, 2019 08:38:38
[DHCP IP: 192.168.1.23] to MAC address 9c:04:eb:82:58:c1, Saturday, May 04, 2019 08:37:44
[DoS Attack: ACK Scan] from source: 18.208.129.192, port 3128, Saturday, May 04, 2019 08:29:28
[DHCP IP: 192.168.1.25] to MAC address 4c:bb:58:41:c7:35, Saturday, May 04, 2019 08:25:50
[DoS Attack: SYN/ACK Scan] from source: 221.204.226.157, port 80, Saturday, May 04, 2019 08:12:09
[DHCP IP: 192.168.1.23] to MAC address 9c:04:eb:82:58:c1, Saturday, May 04, 2019 08:08:21
[DHCP IP: 192.168.1.25] to MAC address 4c:bb:58:41:c7:35, Saturday, May 04, 2019 07:58:40Can you find out where this IP address is coming from?
18.208.129.192
Domaintools.com
Might ask your ISP to change your WAN IP address on the modem...
Harryp123 wrote:
It dropped connection again and here is the logs:
[DoS Attack: ACK Scan] from source: 18.208.129.192, port 3128, Saturday, May 04, 2019 08:38:38
[DHCP IP: 192.168.1.23] to MAC address 9c:04:eb:82:58:c1, Saturday, May 04, 2019 08:37:44
[DoS Attack: ACK Scan] from source: 18.208.129.192, port 3128, Saturday, May 04, 2019 08:29:28
[DHCP IP: 192.168.1.25] to MAC address 4c:bb:58:41:c7:35, Saturday, May 04, 2019 08:25:50
[DoS Attack: SYN/ACK Scan] from source: 221.204.226.157, port 80, Saturday, May 04, 2019 08:12:09
[DHCP IP: 192.168.1.23] to MAC address 9c:04:eb:82:58:c1, Saturday, May 04, 2019 08:08:21
[DHCP IP: 192.168.1.25] to MAC address 4c:bb:58:41:c7:35, Saturday, May 04, 2019 07:58:40I am not sure how to check where this IP address is coming from. Reg: "18.208.129.192".
Can you please guide me?
Thanks
Inout that IP address here:
