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Forum Discussion
RDLemos
Dec 30, 2017Guide
Orbi RBR50 dropping WiFi Connection constantly ( since 2.1.1.14)
Hello, My RBR50 (+ RBS50) had been working for months without any issue, and I was very happy with the stability and overall performance. Then... I updated the RBR50 (+ RBS50) to v2.1.114, and sin...
- Jan 03, 2018
Hello All,
Update: Issue has been solved
I decided to really look into this issue since it was impossible to get the WiFi stable and the connection dropping with V2.1.1.16 was not an option... (New year resolution... :smileyvery-happy:)
I found out that the issue was caused by a PC connected via ethernet and WiFi simultaneously, and after turning off the PC WiFi, the WiFi (and Router) have been running stable for the last 3 days.
In my case, the problem was caused because I had received a new NUC PC (Win10) just before Christmas, to test a new version of an Conference application from a 3rdParty company (it happens I am a SW developer...) and I had it connected via Ethernet cable to a hub that was connected ( via ethernet cable, as well) to the RBR-50.
The problem was that the WiFi for the same NUC was ON ( factory configuration) so the same PC was connected via WiFi and Ethernet. This was causing havoc with the RBR-50, which would restart ( or kill the WiFi) ~every 30 minutes with V2.1.1.16.The configuration above, should not cause such a problem ( on any router...), and this was a simple Win10 PC. I am not sure if the Conference application ( which works as a local server and must register with a remote server) could cause such problem... but in any case, I just want to provide the feedback to the community here, and maybe the Netgear people may look into such scenario and better protect the router to not cause this issue, or provide some kind of log that would help to debug.
cbperk
Apr 03, 2018Initiate
I had connectivity issues since I purchased the Orbi kit 3 mnthss ago. Called Netgear tech support, they updated my firmware but the problem continued. CAlled tech support back and they reverted me back to the original firmware and connectivity got worse. I called tech ssupport a 3rd time (3 hours previouslsy with tech suport) and after asking for Level 2 support, was told they would transfer me. On hold fr 1/2 and then disconnected. I love tech and this is my worst purchae to date and mst disappointing tech support experience as well. BAD BUSINESSS!
- FURRYe38Apr 03, 2018Guru - Experienced User
Was a factory reset performed when the FW was updated or reverted then set up from scratch?
cbperkwrote:I had connectivity issues since I purchased the Orbi kit 3 mnthss ago. Called Netgear tech support, they updated my firmware but the problem continued. CAlled tech support back and they reverted me back to the original firmware and connectivity got worse. I called tech ssupport a 3rd time (3 hours previouslsy with tech suport) and after asking for Level 2 support, was told they would transfer me. On hold fr 1/2 and then disconnected. I love tech and this is my worst purchae to date and mst disappointing tech support experience as well. BAD BUSINESSS!