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Forum Discussion
Orbi RBR50 drops connection
We have a Orbi RBR50 with 4 connected RBS50's running in our home. For periods they work fine, but the last couple of weeks/months there have been a lot of problems. (Current firmware version is v2.7...
I'm almost certain that the problem of the sattelite switching from 5ghz to 2.4ghz has to do with the multiple smart devices in my house (A/C, camera, etc.). Could this be the case?
The smart devices show up in the 2.4ghz section and for example my laptop in the 5ghz section. However this seems to switch all devices to 2.4ghz as my download speed declines from 40-50MBps to 800KBps. I don't know why this is the case and I don't know how I'm able to fix this issue.
Do you have any clue?
Small update: I don't know what happened, but since yesterday morning I haven't noticed any disconnects. I'm not convinced it is fixed though. This has happened a couple of times, but after a few days it goes back to the bad situation
Tiemov wrote:
The smart devices show up in the 2.4ghz section and for example my laptop in the 5ghz section. However this seems to switch all devices to 2.4ghz as my download speed declines from 40-50MBps to 800KBps.
Internet of Things (IoT) devices typically are constructed with a cheap radio chip that is capable of only 2.4G. That is why they show up in the 2.4G section of the Orbi app. The laptop almost certainly has a more capable WiFi adapter and can connect at 5G.
Did this "switch all devices" mean that the Orbi app reports the laptop as being connected at 2.4G?
Hi CrimpOn
Yeah I'm aware that these devices only can run on 2.4Ghz and they show up in the Orbi app in the 2.4Ghz channel.
I got a fairly new and a very capable laptop, so yeah the wifi adapter in it is very good, this can't be the problem. It doesn't show up in the 2.4Ghz and stays in the 5Ghz channel in the app, but suddenly my MBps drops by 50 and my connection suddenly gets very bad. This only happens when these 2.4Ghz devices connect to the Orbi sattelite that my laptop or phone is connected to, so I came to this conclusion (idk what else it could be). So no, my laptop doesn't show up in the 2.4Ghz, but acts like it for some reason.
Thanks for replying
You might bring the RBS closer to the RBR. Say 5 feet after testing for 3 days.
Possible that how you have the RBS deployed and distance could be a factor.
Keep an eye on it for now and make adjustments if needed.
Hello Tiemov,
Please check your PM.
Best,
Kevin
Community Team
