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Forum Discussion
Orbi rbr50 Drops Internet Connection
I purchased an Orbi RBR50 approximately 5 months ago and the system worked flawlessly until about 3 or 4 weeks ago. The router will randomly drop my internet connection and the LED ring on the device will turn magenta. This happens several times a day. Usually, the internet connection will restore itself after several minutes. I have tried changing the channel number and it did not work. The router is currently running on firmware version 2.1.4.10 and I have one satellite. Any other suggestions on how to resolve this issue?
3 Replies
Whats the Mfr and model # of the ISP modem that Orbi is connected too?
Has a reboot of the Orbi system and modem been performed?
What channels are you using? Try 1,6 or 11 on 2.4Ghz and Any unused on 5Ghz.
Any other wifi neighbors near by? If so, how many?
Disable MIMO, Beamforming, Fast Roaming and IPv6 and see if this helps any.
Whats the distance between the satellite and router?
Last resort, try a full factory reset of the router and satellite and set up from scratch.
The router is connected to an Arris TM722G/CT cable modem from Comcast. I have tried all three channels for the 2.4 Ghz channels and the 5 Ghz channel is set to auto. My neighbors networks are far enough away they are not visible when I search nearby networks. All of the other settings have been disabled from day one. The satellite is ~15 ft. from the router. The only option I have not tried is a factory reset. It seems to me that this has something to do with the most recent firmware release. These problems did not occur prior to upgrading the current version.
Is the modem bridged or running in router mode?
The satellite is too close as well. 30 feet in between to start is recommeded.
