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pcd5502's avatar
pcd5502
Guide
Feb 27, 2017

Orbi RBR50 erroneously shows blocked Devices on Network Map

See following diagram - blocked devices are accessible online and this error has not auto-corrected with recent firmware update. What's with the odd MAC addresses and erroneous indicators that these wireless devices are "wired".  How can we edit or delete these erroneous items?

 

Thanks in advance for your help fixing this.

 

2017-02-27 Orbi Connected Device Screenshot.jpg

Troubleshooting

2 Replies

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  • Bing-Stroller's avatar
    Bing-Stroller
    Luminary
    Feb 28, 2017
    There are several similar threads across the forum, but no 2 seem to be exactly the same.

    In my case I have the weird MAC and a device name I cannot edit but no blocked devices.

    However as of yet no one seems to have come up with an explanation or answer.
    • TomMac's avatar
      TomMac
      Guru
      Feb 28, 2017

      Don't know why it happens...but I have noticed that when the MAC and wired/wireless are correct, the device isn't Bocked on the access page.

       

      In my case , Info appeared correct whan moving from the Sat to the Main router... later in day on the Sat, it had faulty MAC and listed as Blocked ( but device working correctly )