NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Orbi RBR50 Factory Reset Question
How does a factory reset of an Orbi RBR50 affect the registration of the device? I am asking because the mobile app shows that a router owned by someone else is mistakenly registered to my email add...
padeadhead wrote:So my specific questions are:
1. Is the device's registered email address stored in the router?
My guess is "no". When I dump Orbi parameters, my Netgear logon email does not appear. The emails that do appear are part of the "email Orbi log" function. (sender, receiver)
2. Is the device's registered email address saved in the backup of the router config?
Again, I think not.
3. If I backup the router config, then perform a factory reset, and then restore the config backup I just exported, will it restore the previously incorrect registered email address along with all the other router config settings?
Again, I think not.
4. Why does the Orbi app show a different registered email address than the "My Product" page on the MyNetgear website?
I believe this is because the user does not have to use the Netgear account login to set up an Orbi the first time.
(Once an Orbi has been tied to the "app" with an email account, I believe the actual lookup in the app "Cloud" is by serial number. "oh, that Orbi is controlled by this email address.)I see the "app" as the root of the problem. For example, I have a spare Orbi router that I use for experiments. When I do a Factory Reset and configure it using the web interface, my email address is never a factor until the setup drops me out to the Netgear registration page. (Which is annoying because (1) I do not want to register it, and (2) I still have "things to configure") So, I close that window and sign back into the Orbi web interface to get back to what I was doing. And..... I am never asked to Register again!
It is wanting (or needing) to use the "app" that is the issue.
Netgear has moved some features to the app (which I think should not have been done), such as Orbi Voice Amazon account info. (cannot be done on the web interface, only with the "app") My primary Orbi web interface has no link to Parental Controls. Does not appear on any menu. Which makes sense because I have never (not ever) tried to activate Parental Controls. Not Disney Circle. Not the "New" Netgear controls. BUT... the brain-dead "app" says I am "part way done" configuring Parental Controls and wants me to finish. And, there is NO WAY to tell the "app", FORGET THE DAMN PARENTAL CONTROLS. LEAVE ME ALONE.
Sorry about the Rant. I think you are correct that there is an entry in the Netgear database linking her Orbi to your email in terms of the Orbi app and only Netgear can correct it.
The problem is with her Orbi, not yours, correct?
A Factory Reset of your Orbi will not affect her situation.
A Factory Reset of her Orbi might.
Do you both now have the Orbi app, or only you do?
CrimpOn- Thanks for reading my questions.
Yes, the problem is with her Orbi, not mine.
I am asking about the factory reset of her Orbi, not mine.
We both have the Orbi app, and we both have our own login account for our own Orbi app and MyNetgear account.
Also, if I login to my netgear account on the web to view my products, it does not list her Orbi--it only lists mine. If she logs in to her netgear account on the web, it does list her Orbi. So on the netgear website, each of our Orbis show up correctly under our own respective netgear account. The problem is that when she uses her Orbi app, certain functions are not accessible to her and the app says "Orbi registered to *me*. If I use my Orbi app to connect to her Orbi, either locally or using anywhere access, I can access the functions she cannot--presumably because the Orbi app still thinks I am the registered owner. We have deleted the apps from our phone and reinstalled them, but that did not resolve the issue.
Sorry, I was misled by the description of how many devices are on your Orbi.
Yes, doing a Factory Reset and reconfiguration on her Orbi might solve the problem. (assuming she doesn't also have 50 devices to worry about.)
It seems to me that Netgear has not "finished the job" as far as transferring ownership.