NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Dcmitchell8's avatar
Dcmitchell8
Aspirant
Sep 11, 2018

Orbi RBR50 firewall configuration for Roomba 960

Hi All - Our Roomba 960 vacuum cleaner is not connecting through the Roomba app any more and their support team says it's because of the firewall configuration on the Orbi.  They recommend that the...
Troubleshooting
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Sep 11, 2018

What is the Mfr and model# of the ISP modem the NG router is connected too?

 

Christian_R

Blanca_O

  • Dcmitchell8's avatar
    Dcmitchell8
    Aspirant
    Sep 11, 2018

    That's a good question, I'll check when home tonight.  Thanks

    • Dcmitchell8's avatar
      Dcmitchell8
      Aspirant
      Sep 12, 2018

      Happy to say the problem is fixed.  Don't know why.  I opened the app while out of the house using my data plan and could get into it.  Later my wife opened the app at home on the Orbi Wifi and it worked, first time in 2 months.

       

      Thanks though for reaching out.

       

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Sep 12, 2018

        Hopefully it works well. You may only need uPnP enabled and no Port Fowarding configurations. uPnP should only be needed to handle port configurations.


        Enjoy.