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Forum Discussion
jomelia
Jul 19, 2021Aspirant
Orbi RBR50 firmware question
Greetings, I have an Orbi RBR50 currently with firmware V2.7.2.104. It's been dropping my connection a number of times over the last week so I thought I'd check for a firmware update. On Netgear's su...
FURRYe38
Jul 19, 2021Guru - Experienced User
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Has a factory reset and setup from scratch been performed since last FW update?
jomelia wrote:Greetings, I have an Orbi RBR50 currently with firmware V2.7.2.104. It's been dropping my connection a number of times over the last week so I thought I'd check for a firmware update. On Netgear's support site the latest available is 2.7.3.22. When I do a Check for Update on both the Orbi web app and the iOS app, it comes back "No new firmware version available." So is 2.7.3.22 a beta? Is it safe to update this manually? I've had this for a year with no problems at all. Now it starts dropping me. Thanks in advance.
- jomeliaJul 19, 2021Aspirant
2.4 is set for auto, 5ghz set on 48.
I live in a wood and cinderblock house, main unit on ground floor 10 feet from my Mac, satelite on 2nd floor approx 25-35 feet awat through a ceiling of 2x6 joists.
Aside from my own networks, I can see one neighbor's wifi plus a local community network.
My cable provider is Altice/Optimum and the modem is an Arris TM1602.
- FURRYe38Jul 19, 2021Guru - Experienced User
I try a factory reset and power OFF the ISP modem for 30 seconds then back ON and setup the RBR from scratch. See if this changes any behaviors.
One User Experience/Configuration:
https://community.netgear.com/t5/Orbi/Most-Stable-Orbi-Configuration/m-p/1941087/highlight/true#M97026IF the problem seems to continue, you can manually update to v22 if you want too.
https://kb.netgear.com/31573/How-do-I-manually-upgrade-firmware-on-my-Orbi-router-using-orbilogin-com
https://kb.netgear.com/000037217/How-do-I-check-and-manually-upgrade-the-firmware-on-my-Orbi-satelliteUpdate the RBS first then RBR lastly.
I would leave OFF Armor and Circle and Traffic Meter after the reset as well. See how the system does.