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Solved
Orbi RBR50 firmware update problems
I got an email about a firmware update to v2.3.5.30. I'm currently running v2.3.1.60, and via the app I clicked on "Check for Updates" as instructed. The app ran for c.15 minutes and seemed to be hung...
What is the Mfr and model# of the ISP modem the NG router is connected too?
You can manually download the FW files for your RBR and RBS from NG download web page and install them manually. Please update the RBS first before updating the RBR.
IF your not having any problems you can keep what loaded and continue to use the system as is.
cheep wrote:
I got an email about a firmware update to v2.3.5.30. I'm currently running v2.3.1.60, and via the app I clicked on "Check for Updates" as instructed. The app ran for c.15 minutes and seemed to be hung up. So I closed it and reopened it, then clicked again on "Check for Updates." Got a message saying "There was a problem checking firmware update." So I logged into my account from my desktop and navigated to the page to download the firmware update. The img file was downloaded, but when I try to run it, I get the error "The following disk images couldn't be opened" and "image not recognized". Can anyone help me figure out what I'm doing wrong?
Thanks! I've got it worked out now. I just wasn't properly logged into the orbilogin.com website. Once there I was able to install the firmware via the automated system.
Glad you got it working. Enjoy. :smileywink:
I have this issue also, but not sure how to remedy, have attempted via the app as per the suggestion of the email but get the response "There was a problem checking firmware update"
What is the Mfr and model# of the ISP modem the NG router is connected too?
You can manually download the FW files for your RBR and RBS from NG download web page and install them manually using a PC and web browser. Please update the RBS first before updating the RBR.
IF your not having any problems you can keep what loaded and continue to use the system as is.
conker89 wrote:I have this issue also, but not sure how to remedy, have attempted via the app as per the suggestion of the email but get the response "There was a problem checking firmware update"
Some of the recommendations I did not understand so I am afraid I gave up.
Good Luck.
Have you tried this:
Go do orbilogin.com, and log in to your account (for me it was username "admin" and my password).
Click on the Advanced tab
Click on the Administration plus sign
Click on "Firmware Update"
It should scan your system to see what firmware you're running on your Router and Satellites. If it needs to be updated, click on the "Update All" button.
That's what worked for me, though I had to refresh to confirm that it completed the process (the table didn't update automatically).
Hope that helps.
I don't see any Advanced Tab, etc come up. Still mo luck.