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bgoethel's avatar
bgoethel
Follower
Nov 27, 2022

Orbi RBR50 firmware update satellite service unreachable

I was able to update the firmware on the router in satellite number two but status for satellite number one says service unreachable. Any suggestions? I did check again and try to update all but the number one satellite won’t update the other two are V2.7.4.24

1 Reply

  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User

    When the normal Firmware Update web page is not successful, a common practice is to perform a manual firmware update directly on the satellite.  i.e.:

    • Open a web browser to the Netgear support site: https://www.netgear.com/support/product/RBS50.aspx#download 
    • Download the current firmware for the RBS50 satellite, v2.7.4.24
    • Open the zip file (RBS50-V2.7.4.24.zip) to unpack the satellite firmware image (RBS50-v2.7.4.24.img)
    • Use the Attached Devices page to learn the IP address of the satellite to be updated.
    • Open web browser to the satellite's web page using the IP address.
    • Log into the satellite using the administrative credentials ("admin" and password)
    • Select the bottom menu item, Firmware Update.
    • Find the image file and upload it to the satellite.

    Can you give this a try?