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Forum Discussion

tsochan's avatar
tsochan
Aspirant
Dec 25, 2017

Orbi RBR50 getting "required authentication" or "no such file, directory" error when visiting websit

I am getting "authentication required" or "no such file, directory" error when visit any website.   This error occured two days ago after I rebooted the Orbi router RBR50.  The problem is similiar to...
Troubleshooting
DarrenM's avatar
DarrenM
Sr. NETGEAR Moderator
Dec 28, 2017

Could be a DNS issue you may want to reboot your modem and the orbi at the same time and try to access a site again.

 

DarrenM

tsochan's avatar
tsochan
Aspirant
Dec 30, 2017

DarrenM

I rebooted both cable mondem and Orbi.  Got the same errors.   Do you have other suggestions?

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Jan 03, 2018

    You could try to change the DNS server in the Wan settings of the orbi to use googles DNS server which 8.8.8.8 8.8.4.4

     

    DarrenM