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Forum Discussion
Orbi RBR50 getting "required authentication" or "no such file, directory" error when visiting websit
I am getting "authentication required" or "no such file, directory" error when visit any website. This error occured two days ago after I rebooted the Orbi router RBR50. The problem is similiar to...
Factory reset the router using the pin push button in back for 15 seconds. Then with a wire connected PC or laptop, using a browser, connect to 192.168.1.1 and walk thru the setup wizard. You can skip adding the satellite and do that later. Complete the entire set up wizard process. This should complete then log you into the routers web page. After this, log out and you should have normal internet access.
What FW version are you using?
What is the Mfr and model# of the ISP modem?
Ianaglen wrote:Did you ever get a solution to this? I have exactly the same issue. Can’t reset because it says not connected to internet yet some pages load, others say “No such file or directory“ or “Authetification Required”. Thinking it may be hardware. Connection via the main (non-Netgear) router fine.
Thanks. Presume FW is firewall. Nothing specific other than ISP which is Virgin Media - using their standard modem.
Can connect fine directly with Virgin Modem and everything working fine until this evening.
Will try the factory reset and set up wired. Could not re-set up using mobile app as said no internet connection.
Sorry, FW = Firmware.
What is the model# of the ISP modem? Built in router here by chance?
Ianaglen wrote:Thanks. Presume FW is firewall. Nothing specific other than ISP which is Virgin Media - using their standard modem.
Can connect fine directly with Virgin Modem and everything working fine until this evening.
Will try the factory reset and set up wired. Could not re-set up using mobile app as said no internet connection.
FW = 2.1.2.18 - have checked for updates
Modem - Hub 3.0 VMDG505/TG2492LG-VM
Manufacturer = Arris
Ok. What model Orbi system do you have?
So your ISP modem is a gateway already. So this will post a problem possibly in getting the Orbi system set up right.
Couple of options, See if you can have the modem/router bridged then you can use the Orbi system as your main router and wifi. Or, if the modem can't be bridged, use the modems DMZ feature for the IP address the Orbi router gets from the ISP modem. Or use the ISP modem as your main router, disable all wireless on the modem and configure the Orbi router in AP mode, conneting one of it's LAN ports to one of the modems LAN ports.
Ianaglen wrote:FW = 2.1.2.18 - have checked for updates
Modem - Hub 3.0 VMDG505/TG2492LG-VM
Manufacturer = Arris