Orbi RBR50 hanging after reboot

Rshotok
Aspirant
Feb 05, 2020
My internet provider is Comcast, but that is not the issue as I can connect my laptop directly to my Comcast modem and it works. And it was working fine before the reboot, albeit performance seemed to be degradating, which is why I rebooted.

i saw nothing in the readme about a factory reset after the upgrade (it simply said refer to the OM), but I can't get it to reset now as I've tried holding in the reset button after it hangs. It goes amber and appears to reset, but never finishes booting.
- FURRYe38
  Guru - Experienced User
  Feb 05, 2020
  What is the Mfr and model# of the ISP modem the NG router is connected too?
  
  So disconnect the RBR from the ISP modem. Disconnect ALL other devices from the RBR accept for 1 wired PC. Press the back reset button for 15 seconds then release. The top ring LED should flash WHITE for a bit, then slowly pulsate WHITE, then turn PINK. Can you get to this point?
  - Rshotok
    Aspirant
    Feb 05, 2020
    Here is my ISP (xfinity) router info:
    Model: CGM4140COM
    Vendor: Technicolor
    Hardware Revision: 2.2
    
    I tried the reset, but no go. Here is what is happening
    - power on, white ring pulsing quickly
    - pulsing changes to slow white, laptop given IP via DHCP
    - hold in reset
    - power light solid amber
    - power light flashing amber after about 7 seconds
    - let go of reset after 15 seconds
    - power light, no light
    - The white ring on top is still slow pulsing white, my laptop is retaining the original address, and the router is also retaining the original address verified with ping
    
    Question, why is the reset required after the firmware upgrade and why wasn't that in the readme?
    
    Thanks,
    Bob

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