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Forum Discussion

Rshotok's avatar
Rshotok
Aspirant
Feb 05, 2020

Orbi RBR50 hanging after reboot

About a week ago I updated to the latest firmware available (2.5.1.8). The network and mgt app seemed to be responding slowly, so I tried to reboot the router. Now it just pulses white and never fini...
Rshotok's avatar
Rshotok
Aspirant
Feb 05, 2020

My internet provider is Comcast, but that is not the issue as I can connect my laptop directly to my Comcast modem and it works. And it was working fine before the reboot, albeit performance seemed to be degradating, which is why I rebooted.

 

i saw nothing in the readme about a factory reset after the upgrade (it simply said refer to the OM), but I can't get it to reset now as I've tried holding in the reset button after it hangs. It goes amber and appears to reset, but never finishes booting.

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Feb 05, 2020

What is the Mfr and model# of the ISP modem the NG router is connected too?

 

So disconnect the RBR from the ISP modem. Disconnect ALL other devices from the RBR accept for 1 wired PC. Press the back reset button for 15 seconds then release. The top ring LED should flash WHITE for a bit, then slowly pulsate WHITE, then turn PINK. Can you get to this point?

  • Rshotok's avatar
    Rshotok
    Aspirant
    Feb 05, 2020

    Here is my ISP (xfinity) router info:

    Model: CGM4140COM
    Vendor: Technicolor
    Hardware Revision: 2.2
     
    I tried the reset, but no go. Here is what is happening
    - power on, white ring pulsing quickly
    - pulsing changes to slow white, laptop given IP via DHCP
    - hold in reset
    - power light solid amber
    - power light flashing amber after about 7 seconds
    - let go of reset after 15 seconds
    - power light, no light
    - The white ring on top is still slow pulsing white, my laptop is retaining the original address, and the router is also retaining the original address verified with ping
     
    Question, why is the reset required after the firmware upgrade and why wasn't that in the readme?
     
    Thanks,
    Bob

     

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Feb 05, 2020

      So can you access the RBRs web page at 192.168.1.1? 

       

      Resetting the RBR will always keep the default IP address of 192.168.1.1. 

      If you only have 1 wired device connected then it's IP address probably won't change either. 


      Be aware that your ISP modem already has a built in router. This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
      https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
      Couple of options,
      1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
      2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
      3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop 

      • Rshotok's avatar
        Rshotok
        Aspirant
        Feb 05, 2020

        Unfortunately the Orbi is retaining its' original address I gave it (10.0.0.1), so it is not resetting, I verified this with ipconfig on my laptop (10.0.0.126) and ping to the Orbi. I looked at the support article you suggested and my network looks like the "after" picture

         

        Internet------ISP router-----Orbi-----internal network