Orbi RBR50 intermittently dropping internet connection

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CrimpOn wrote:

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A1406 wrote:

Hello,

I am having issues with my RBR50 intermittently dropping our internet connection. It seems the router might be restarting at what seem like random times causing a WiFi disruption. I've looked into the logs, but a restart also seems to erase all log entries prior to the restart. The connection is restored after the RBR50 reboots. I updated the firmware to the most current version (2.7.2.104) and this did not fix the issue.

Any advice on how to continue troubleshooting?

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The problem was happening before firmware was updated to 2.7.2.104?

It would be useful to confirm whether the Orbi is (a) dropping the network connection, (b) the Orbi is restarting, or (c) the Orbi remains on line but has quit providing WiFi. 

 

• When the Orbi restarts, the Orbi log is reset (empty), whether it restarts by itself or the user restarts it (power switch, reset hole, etc.) Can you look at the Orbi log file before attempting to restart the Orbi yourself?
• If only the internet connection has dropped, then devices should continue to connect to the Orbi WiFi, but be unable to "do anything" on the internet.
• If the internet connection remains good, but WiFi has dropped, then a device connected to the Orbi with ethernet should continue to function correctly.
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If the network connection is dropping

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Yes, this was happening before updating to 2.7.2.104.

Agreed, what you're proposing makes sense. My sense is that it is (b), but I am not yet 100% sure. 

• Yes, I can do that. What information would be useful that I can provide?
• I believe I am losing connection to the Orbi and it is not that the internet connection has dropped.
• I have some home entertainment peripherals hardwired to the Orbi, but so far this has only occured while I am working on my laptop which is connected via WiFi (which drops when the issue occurs).