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Forum Discussion
Orbi RBR50 intermittently dropping internet connection
Hello, I am having issues with my RBR50 intermittently dropping our internet connection. It seems the router might be restarting at what seem like random times causing a WiFi disruption. I've looked...
I havn't yet had a chance to factory reset and re-setup the RBR50, but something happpened last night that could provide some insight.
I was playing Xbox (which is hardwired to the RBR50) and the internet connection dropped/I was disconnected. The RBR50 LEDs then went to solid white, stayed solidly lit for a bit, then went to pulsing white. The connection was then reestablished.
Does the fact that a hardwired peripheral lost connection and the LED info/behavior provide any clues?
Were you able to find the brand and model# of the ISP Modem the RBR is connected too?
Besides the xbox being connected to the RBR, is there any other wire connected devices with the RBR?
Possible that the RBR saw a quick connection problem between the RBR and Modem and wasn't long enough to show PINK and the RBR soon recovered the connection with the modem...
I have two xbox consoles connected to mine...
A1406 wrote:
I havn't yet had a chance to factory reset and re-setup the RBR50, but something happpened last night that could provide some insight.
I was playing Xbox (which is hardwired to the RBR50) and the internet connection dropped/I was disconnected. The RBR50 LEDs then went to solid white, stayed solidly lit for a bit, then went to pulsing white. The connection was then reestablished.
Does the fact that a hardwired peripheral lost connection and the LED info/behavior provide any clues?
FURRYe38 wrote:Were you able to find the brand and model# of the ISP Modem the RBR is connected too?
Besides the xbox being connected to the RBR, is there any other wire connected devices with the RBR?
Possible that the RBR saw a quick connection problem between the RBR and Modem and wasn't long enough to show PINK and the RBR soon recovered the connection with the modem...
I have two xbox consoles connected to mine...
A1406 wrote:I havn't yet had a chance to factory reset and re-setup the RBR50, but something happpened last night that could provide some insight.
I was playing Xbox (which is hardwired to the RBR50) and the internet connection dropped/I was disconnected. The RBR50 LEDs then went to solid white, stayed solidly lit for a bit, then went to pulsing white. The connection was then reestablished.
Does the fact that a hardwired peripheral lost connection and the LED info/behavior provide any clues?
I have not heard back from my ISP about the modem brand and model.
Besides the Xbox, there is an Apple TV, Network-Attached Storage (NAS) device, and a Sonos speaker hardwired to the RBR.
Would my ISP be able to determine if this is caused by quick connection problems?
They can see if the modem or there services have seen any odd problems from there logs, should be able to.
Do you know if ther modem has a built in router and wifi or is it just a stand alone modem?
A1406 wrote:
FURRYe38 wrote:Were you able to find the brand and model# of the ISP Modem the RBR is connected too?
Besides the xbox being connected to the RBR, is there any other wire connected devices with the RBR?
Possible that the RBR saw a quick connection problem between the RBR and Modem and wasn't long enough to show PINK and the RBR soon recovered the connection with the modem...
I have two xbox consoles connected to mine...
A1406 wrote:I havn't yet had a chance to factory reset and re-setup the RBR50, but something happpened last night that could provide some insight.
I was playing Xbox (which is hardwired to the RBR50) and the internet connection dropped/I was disconnected. The RBR50 LEDs then went to solid white, stayed solidly lit for a bit, then went to pulsing white. The connection was then reestablished.
Does the fact that a hardwired peripheral lost connection and the LED info/behavior provide any clues?
I have not heard back from my ISP about the modem brand and model.
Besides the Xbox, there is an Apple TV, Network-Attached Storage (NAS) device, and a Sonos speaker hardwired to the RBR.
Would my ISP be able to determine if this is caused by quick connection problems?
FURRYe38 wrote:They can see if the modem or there services have seen any odd problems from there logs, should be able to.
Do you know if ther modem has a built in router and wifi or is it just a stand alone modem?
A1406 wrote:
FURRYe38 wrote:Were you able to find the brand and model# of the ISP Modem the RBR is connected too?
Besides the xbox being connected to the RBR, is there any other wire connected devices with the RBR?
Possible that the RBR saw a quick connection problem between the RBR and Modem and wasn't long enough to show PINK and the RBR soon recovered the connection with the modem...
I have two xbox consoles connected to mine...
A1406 wrote:I havn't yet had a chance to factory reset and re-setup the RBR50, but something happpened last night that could provide some insight.
I was playing Xbox (which is hardwired to the RBR50) and the internet connection dropped/I was disconnected. The RBR50 LEDs then went to solid white, stayed solidly lit for a bit, then went to pulsing white. The connection was then reestablished.
Does the fact that a hardwired peripheral lost connection and the LED info/behavior provide any clues?
I have not heard back from my ISP about the modem brand and model.
Besides the Xbox, there is an Apple TV, Network-Attached Storage (NAS) device, and a Sonos speaker hardwired to the RBR.
Would my ISP be able to determine if this is caused by quick connection problems?
The modem is a standalone unit. No built in router
Looking at what the RBR LEDs indicate, would a quick disconnect from the modem cause the RBR to reboot?
Solid white = Orbi router is powering up.
Pulsing white = Orbi router is in factory default mode.