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Forum Discussion
Orbi RBR50 Issue connecting to wifi (Router + Satellite) Modem Netgear CM700
Netgear Orbi AC3000 Home Wifi System Netgear CM700 Modem MacBook Pro (Retina 15-in, Mid 2015) running MacOS Catalina Bedroom The issue I am currently having is the Orbi system doesn't seem to ...
Netgear provides 90 days of "complimentary support" with a new purchase. If the system is new, there is a link on the product registration page to contact support for assistance. Product warranty is one year, but it doesn't sound like this has ever worked, correct?
There is a difference between "no WiFi" and "no internet". If you power on the Orbi base unit (not connected to anything), the WiFi SSID printed on the product label (on the bottom) should appear as a WiFi network. There are situations where customers have installed Orbi networks that are not connected to the internet at all. Purely for internal use. That would be pointless for the rest of us, but it does work.
If the Orbi WiFi SSID does not appear as a WiFi network, I would first do a "Factory Reset" and try again:
I have tried that already but still the SSID does not appear anywhere and when it does it's brief and when I attempt to connect it says "cannot connect to network". The modem is working fine providing internet but I can't seem to use my Orbi system to Restart a Setup or even Connect to the SSID because with or without the ethernet cable connected to the Router the SSID is still not visibile. I also have tried creating a SSID to join but still no luck.