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Forum Discussion
Orbi RBR50 issue with Sonos Playbar
Hi guys, Since this morning I've issues with my Sonos playbar. It won't connect over wifi with my Orbi RBR50 which is setup as AP. It was working fine for months. I've tried everything, factory reset...
At the moment I've switched off the satelite to rule out it isn't the problem.
Forgot to mention earlier but I said that the Orbi is setup as AP, so the main router is a Nighthawk. I switched on 2.4ghz (on which Sonos works with) on the nighthawk just to test if Sonos was the problem or the Orbi. I factory reset Sonos and connected it to the nighthawk and it worked without any issues! Reconnected again to the Orbi and it won't work wiresly. It does work with an ethernet cable but obviously I want it wiresless.
So the problem is at Orbi, not Sonos.
Be sure to disable any wifi on the NH router. Try some of the suggestions meantioned for Orbi.
At the moment I can't connect wireless at all with the Orbi with Sonos. Sonos app keeps saying wrong password while i'm 100% sure it is the correct password.
The problem is with Orbi as Sonos is working fine wireless with the Nighthawk router, any thoughts?
Disable the Security mode on the RBR temporarily. Try to setup and connect the device to the RBR. Does it connect then? Then try enabling WPA and TPIK then connect the device. Then try WPA2 and AES only.
Possible the device is not compatible with Orbi.
Thanks for helping out. But I discussed the case with the retailer the Orbi came from and they wanted me to send back the Orbi to have it checked out.
I'm don't believe that Orbi is not compatible with Sonos because it worked fine for months, and it is just a Access Point in my case, so it should only be a simple Wifi signal where Sonos has to connect to.
I think the 2.4ghz transmitter in the Orbi for some reason is faulty. It is hard to test for me because all the devices I have connect automatically to the 5ghz wifi. But if there is something wrong with the 2.4ghz that could explain why Sonos can't connect to Orbi but can connect to the Nighthawk router without issues.
So I'm sending back the Orbi and wait out the outcome of the investigation.
To be continued.