NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
ORBI RBR50 keeping old 5g password
I have completely reset my device to factory and have gone through the initial setup in hopes of clearing any cached credentials in the device. Unfortunately, after the complete reset i went to conn...
If the Factory Reset is done properly, the Orbi WiFi will power up with the credentials that are printed on the product label (bottom of case).
The WiFi SSID will be the letters "ORBI" plus a two digit number and will be the same for 2.4G and 5G WiFi.
The WiFi password will be some combination of common words.
This is not what happened?
That is not what happened. The resets took place and all of the expected settings were flushed EXCEPT the password for the SSID-5G channel.
I dont see anywhere that i can actually just change that channel password so i am unsure how to clear this or update it to something new.
Thanks,
RD
Perhaps I am not understanding. After the factory reset, the Orbi was broadcasting the WiFi name (SSID) that was printed on the label, but the password was not the password printed on the label?
After the reset i went through the setup process and renamed the network the same as before. I also changed the password for the encryption to be something new and was able to connect using the 2.4ghz channel successfully. For some reason, the 5ghz channel kept telling me that it was the wrong password using the newly created password. I tried the old password and it allowed me to connect successfully.
Not sure what is going on with the credentials for the 5ghz channel being saved from a pre-reset state.
Thanks,
RD
Thanks for being patient with me. This is very strange. I am sort of wondering how you are attempting to connect specifically to the 5G channel rather than the 2.4G channel?