NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Orbi RBR50 Keeps dropping internet help please.
Hello. I have been extremely happy with my Orbi system of 4 units with 3 satellites on a fiber service for over 2 years. I don’t even remember having any issues until recently and now they are non sto...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Does the top ring on the RBR turn PINK when then happens?
Do both wired and wireless connections fail when this happens?
Firmware is up to date V2.7.4.24
I do not know any details of modem or such but will report back when take a look at it. It’s a fiber system and when hook directly to it the connection is stable without Orbi in the chain.
Top ring turns magenta/pink when it drops internet.
The network does not fail when this happens with the other satellites. Just no internet connection. The satellites are still connected both wired and wireless.
Bests
I do not know any details of modem or such but will report back when take a look at it. It’s a fiber system and when hook directly to it the connection is stable without Orbi in the chain.
Top ring turns magenta/pink when it drops internet.
The network does not fail when this happens with the other satellites. Just no internet connection. The satellites are still connected both wired and wireless.
Bests
Please find the Modem or ONT brand and model information.
Ok, if PINK then the RBR failed to get ISP services from the ISP or the ISP service box/Modem/ONT.
https://kb.netgear.com/31030/What-do-the-LEDs-on-my-Orbi-mean
Check with your ISP to see if any user account or VLAN configurations is needed or required.
- I just checked with them if it was on their end and that’s when I bypassed the Orbi and plugged straight into the ONT device and had stable connection while the Orbi wouldn’t connect.
I’ll get the ONT model and number for you though.- I don’t know if this is a default message that can pop up when no internet connection but I get the following message within the net gear router menu. Not the app menu but router menu under internet status-
“No Ethernet Cable is Plugged into the Orbi Router Internet Port”
“Make sure that the cable is securely plugged into both the broadband modem port and the Orbi router internet port”
“After you check the Ethernet cable, click the TRY AGAIN button”
I made sure it wasn’t a cable issue that was bad by switching it out to a brand new known to be working cable. This was after doing a reset, power cycle, followed by two reboots then it started working again this morning.
Could the internet port be going bad? I blew it out and made sure no dust was collecting on the port and plug.