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Forum Discussion
Orbi RBR50 Keeps dropping internet help please.
Hello. I have been extremely happy with my Orbi system of 4 units with 3 satellites on a fiber service for over 2 years. I don’t even remember having any issues until recently and now they are non sto...
Firmware is up to date V2.7.4.24
I do not know any details of modem or such but will report back when take a look at it. It’s a fiber system and when hook directly to it the connection is stable without Orbi in the chain.
Top ring turns magenta/pink when it drops internet.
The network does not fail when this happens with the other satellites. Just no internet connection. The satellites are still connected both wired and wireless.
Bests
I do not know any details of modem or such but will report back when take a look at it. It’s a fiber system and when hook directly to it the connection is stable without Orbi in the chain.
Top ring turns magenta/pink when it drops internet.
The network does not fail when this happens with the other satellites. Just no internet connection. The satellites are still connected both wired and wireless.
Bests
Please find the Modem or ONT brand and model information.
Ok, if PINK then the RBR failed to get ISP services from the ISP or the ISP service box/Modem/ONT.
https://kb.netgear.com/31030/What-do-the-LEDs-on-my-Orbi-mean
Check with your ISP to see if any user account or VLAN configurations is needed or required.
- I just checked with them if it was on their end and that’s when I bypassed the Orbi and plugged straight into the ONT device and had stable connection while the Orbi wouldn’t connect.
I’ll get the ONT model and number for you though.- I don’t know if this is a default message that can pop up when no internet connection but I get the following message within the net gear router menu. Not the app menu but router menu under internet status-
“No Ethernet Cable is Plugged into the Orbi Router Internet Port”
“Make sure that the cable is securely plugged into both the broadband modem port and the Orbi router internet port”
“After you check the Ethernet cable, click the TRY AGAIN button”
I made sure it wasn’t a cable issue that was bad by switching it out to a brand new known to be working cable. This was after doing a reset, power cycle, followed by two reboots then it started working again this morning.
Could the internet port be going bad? I blew it out and made sure no dust was collecting on the port and plug.Networking devices and computers cannot sense that a cable is physically inserted into the jack. What they can detect is the electrical signal placed on several wires by a device at the other end of the cable. So, the instructions to "connect the cable" are based on an assumption that there is a working modem and 'everything will be fine' once the cable is connected.
If the modem is not working, that will appear exactly the same as when the cable is not connected.
How often does this situation occur?
Can it always be resolved by power cycling the router?
When it happens again, can you please click the "Test" button at the top of the internet page and see if that resolves the issue?
- I can’t see the ONT model or model number because it is located in a sealed weather proof enclosure on the exterior of the house. I can just see the batter backup device and cables going to and from the ONT.
I thought the battery backup was the ONT until I looked closer.
Today I just continued to Reboot the router from the APP until it decided to work and it took 6 reboots and roughly 30 minutes.- Firmware is current version V2.7.4.24
ISP is Western Kentucky and Tennessee Rural Telephone
Fiber 1gig
