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Forum Discussion
Orbi RBR50 keeps losing connection to Internet
For the last two weeks my RBR50 has been losing connection to the internet intermittently. Have tried multiple reboots and even started connecting the RBR50 from scratch. The router is connected to a Comcast router via the cable provided when I purchased the unit and the satellite (only 1) has been connected via WiFi from the Orbi router.
Firmware is up to date V2.7.3.22
Any assistance would be great, just trying to avoid replacing the entire setup.
1 Reply
Does the top ring LED turn ON PINK when this happens?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? IF you have a built in router here, This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
