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Forum Discussion
Orbi RBR50 material became sticky
Hi all, this may not be related to technical issues, but I noticed my Orbi's exterior material has became sticky when I touch it. Has anyone else encountered this issue ?
Hello all,
I had exactly the same issue, I dialed to Netgear support center and they simply refused to provide support to it, even when it is clearly a manufacturing defect, their reasons are:
- Your warranty is expired (only 1 year warranty for this product) - which is simply ridiculous, considering that is a problem that raised after a year of usage.
- You bought through Amazon with a delivery in Mexico - they said that even if the warranty could apply it would be too complex to apply the RMA. So, why do they sell a product that cannot be supported?!?!
This is really disapointing from Netgear, when I bought this system I thought that I was getting the best system available, and I remember that they were advertising how it has also a great look; unfortunately it resulted to be a piece of crap that looks horrible in your home after a couple of years.
For whatever reason, my previous post didn't make it.
Anyways, I live in Singapore and the humidity probably got the best of the units. Both the surfaces of the router and the satelite became sticky after a while.
I tried dishwashing soap with no luck, and Tide too with the same results.
Then I tried using this:
Mr Muscle Kitchen cleaner.
There were 2 ways that I tried:
1. Spray onto a damp cloth and then wipe on the surface of the unit
2. Spray directly onto the unit and then wipe with a kitchen tower.
This almost immediately dissolves the grime. It takes a few passes before the stickiness goes away.
If you're planning to spray directly, obviously you need to be careful about not getting liquid inside the unit.
Hope this is helpful.
