NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
VistaGrande
May 18, 2020Tutor
Orbi RBR50 Non responsive, won't factory reset
After two years of working flawlessly my Orbi RBR50 router stopped working. I have two satellites RBS mdels connected to it. The power light is on and it is green. I tried to cycle the power - did...
RonRolfsen
Oct 15, 2021Guide
Add me to the list of customers with teh same problem - happened to me last night. System had been working without problem - 4am started receiving text messages from various devices of no internet. RBR50 - not addressable via IP address, nor Orbi mobile app. No WiFi ssid being broadcast. Modem and ISP internet confirmed not an issue. Power light stay green and does not change with attempt to factory reset via all methods described in the community posts. Of course out of 90 day warranty (is that really a warranty - 90 days?). Tried calling Netgear support - they wanted to try and troubleshoot via connecting to the router - they did not quite understand that there was no connection for them to connect to but they did try and sell an extend warranty - anyway did not have the time to continue on the call but might try again later. In the meantime seems that it is time to look for another router based on what I see posted. My back up Cisco is working fine so at least could continue to work today (and post this).