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Forum Discussion
Orbi RBR50 Non responsive, won't factory reset
After two years of working flawlessly my Orbi RBR50 router stopped working. I have two satellites RBS mdels connected to it. The power light is on and it is green. I tried to cycle the power - did...
Add me to the list of customers with teh same problem - happened to me last night. System had been working without problem - 4am started receiving text messages from various devices of no internet. RBR50 - not addressable via IP address, nor Orbi mobile app. No WiFi ssid being broadcast. Modem and ISP internet confirmed not an issue. Power light stay green and does not change with attempt to factory reset via all methods described in the community posts. Of course out of 90 day warranty (is that really a warranty - 90 days?). Tried calling Netgear support - they wanted to try and troubleshoot via connecting to the router - they did not quite understand that there was no connection for them to connect to but they did try and sell an extend warranty - anyway did not have the time to continue on the call but might try again later. In the meantime seems that it is time to look for another router based on what I see posted. My back up Cisco is working fine so at least could continue to work today (and post this).
Try the recovery mentioned in previous post.
I would contact a forum moderator to see what your options are. Let them know what happened:
RonRolfsen wrote:
Add me to the list of customers with teh same problem - happened to me last night. System had been working without problem - 4am started receiving text messages from various devices of no internet. RBR50 - not addressable via IP address, nor Orbi mobile app. No WiFi ssid being broadcast. Modem and ISP internet confirmed not an issue. Power light stay green and does not change with attempt to factory reset via all methods described in the community posts. Of course out of 90 day warranty (is that really a warranty - 90 days?). Tried calling Netgear support - they wanted to try and troubleshoot via connecting to the router - they did not quite understand that there was no connection for them to connect to but they did try and sell an extend warranty - anyway did not have the time to continue on the call but might try again later. In the meantime seems that it is time to look for another router based on what I see posted. My back up Cisco is working fine so at least could continue to work today (and post this).
Thank you for the suggestions of trying the previous post. I tried both and unfortunately neither works. For the loading of the firmware via TFTP the error is "Connect Request Failed" - the power LED never starts/turns amber and never flashes. Using the nmrpflash the result is Error: Ethernet cable is unplugged. Seems this device does not want to connect and be recognized. Thanks again for the help.
- Try and see if you can get the power light to flash while holding the reset button during a power on.
I had to power down my router, push and hold the reset button and then turn on the power. While still holding the reset button, my light started flashing about 10-20 seconds after power on. I could then ping my router at 192.168.1.1 and send the put command while still holding the reset button.
