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Forum Discussion
orbi rbr50 not connecting to the internet
I have an orbi rbr50 router. for some reason it stopped allowing access to my vanguard account. i can access the account with a direct ethernet connection so i know it is not vanguard. i spoke to ...
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Disconnect the RBR from the ISP modem/ONT.
Disconnect all other devices from the RBR.
While the RBR is ON, press the back reset button for 15 seconds then release. Does the top ring LED turn on WHITE at all and blink any?
If not, possible RBR is bad. Last resort would be to try a 30-30-30 reset on the RBR to see if this will get it working. If this fails, i'd get the RBR replaced.
the 15 second reset did not give me any blinking on the router. what is the 30-30-30 that i should try?
thanks...
While the RBR is ON, press and hold the reset button in back for 30 seconds, then while continuing to press the reset button, disconnect the power cable from the RBR. After another 30 seconds has passed, plug in the power cable while still pressing the reset button in back, after another 30 seconds, release the reset button.
unfortunately, that didn't do anything either. i guess i will need to just wait for the refurbed rbr50 to arrive tomorrow and hope that works. otherwise i will have to but a whole new setup with 2 satellites. ugh. we open for business thursday so hopefully it will all work by the end of the day tomorrow. thanks for your help. have a good rest of your day!