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winsrfr's avatar
winsrfr
Aspirant
Oct 01, 2018

Orbi RBR50 not talking to Network Solutions website

My Orbi RBR50 has stopped talking to my website provider, Network Solutions on Friday afternoon.  I can't access my website builder tool nor can I check my email.  Very frustrating.  I can get to my ...
Troubleshooting
winsrfr's avatar
winsrfr
Aspirant
Oct 01, 2018

modem is an Arris CM820

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Oct 01, 2018

Try a power off of the modem and Orbi router for 1 minute, then back on. 

Might try a full reset on the Orbi router and setup from scratch....

 

  • winsrfr's avatar
    winsrfr
    Aspirant
    Oct 01, 2018

    all done.  nothing helped

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Oct 01, 2018

      Try different PC? 

       

      Contact this web site for help and information regarding this...again, if other sites work and this one doesn't, possibe site sevice isssue or DNS issue. 

      Try using 1.1.1.1 and 9.9.9.9 DNS on the router.

  • winsrfr's avatar
    winsrfr
    Aspirant
    Oct 01, 2018

    actually might not have done a full reset on the Orbi.  How is that done?

     

    • winsrfr's avatar
      winsrfr
      Aspirant
      Oct 01, 2018

      and even my iphone can't get emails from my website when I am on the Orbi wifi

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Oct 01, 2018

      Hold the reset button on the router til the top LED turns on Amber or use the Web UI under Admin/Backup to do a reset. Either one will work.

      • winsrfr's avatar
        winsrfr
        Aspirant
        Oct 01, 2018

        Thanks.  I'll try that

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Oct 01, 2018

      You can add custome DNS to the router by it's web page. I believe under Advanced tab/Internet Setup...

      winsrfr wrote:

      actually might not have done a full reset on the Orbi.  How is that done?

       



       

      • schumaku's avatar
        schumaku
        Guru - Experienced User
        Oct 01, 2018

        If your ISP does run a DNS cache, also negative results will remain cached for a certain time - these DNS caches won't do new queries for a while. As the routers pick up the ISP supplied DNS servers commonly, they just reflect what's there - or not.

         

        Seriously, I don't think a consumer router DNS queries (implemented by dnsmasq) does fail or block a single domain only.


        Not very difficult to check, just figure out the DNS servers configured. query these for the domain the www, the mail, smtp, pop, whatever in question. Then compare e.g. to the big public DNS, example is using google.com:

         

        C:\> nslookup

        > server 8.8.8.8
        Default Server: google-public-dns-a.google.com
        Address: 8.8.8.8

        > google.com
        Server: google-public-dns-a.google.com
        Address: 8.8.8.8

        Non-authoritative answer:
        Name: google.com
        Addresses: 2a00:1450:400a:801::200e
        172.217.18.14

        > server 1.1.1.1
        Default Server: one.one.one.one
        Address: 1.1.1.1

        > google.com
        Server: one.one.one.one
        Address: 1.1.1.1

        Non-authoritative answer:
        Name: google.com
        Addresses: 2a00:1450:400a:802::200e
        172.217.168.46

         

        Instead of the 1.1.1.1 or the 8.8.8.8 enter a) the router LAN IP, and b) the ISP supplied DNS and query your domain.